Reports to Excel
Dave Briggs
2019-10-11
Hi there,

We're running 8.4 2018-01-26 with a Halcust on Windows 10 with MS Office 2016.
When we run any reports to Excel, either from the report specify window or by running the report to screen and clicking Operations > Send to Excel, then Standard ERP stops responding and we have to restart it.
We've tried various reports, all are the same.
The customer has recently had new desktop machines, any ideas what could be causing this? It's like standard ERP cannot find where Excel is installed and then stops working?
We've had issues with the same version when running reports directly to excel but we've always found running the report to screen and then doing Send to Excel works but not on this occasion.
Any advice gratefully received.

Thanks

Dave
Michael Wyeth
2019-10-14
Hi Dave

We haven't had any report of an issue like this. I would recommend first ruling out the halcust by creating a test system (same version) without the halcust and trying to replicate the issue.

Please can you provide us with the installation path of MS excel on their machines, as well as whether this is an office 365 installation, or a standalone version of Excel.

This should help us diagnose the issue.

Best regards,

HansaWorld Support
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