No Response from Network SERP 8.5
Rory Shinners
2-21-19
Today when our users try to log into SERP, upon launching we get the message "No Response from Network" for 6 seconds. Then the normal Login window asking for name and password appears.

After entering username and password we get the message "No Response from Network" for another 6 seconds before the Navigation Centre appears.

SERP also is performing poorly and is unstable with many resorts required.

Here is the Terminal output from the server :

2019-02-21 15:51:34 Incoming Connection from: 10.10.100.102:56124
2019-02-21 15:51:41 RTS call cloud, FindService failed with: FindService(): GetLookupAddress failed
2019-02-21 15:51:41 RTS Login Failed 10.10.100.102:56124: RTS
2019-02-21 15:51:41 Program requested a call stack printout
2019-02-21 15:51:41 dump of call stack
2019-02-21 15:51:41 000000010908CB1D + 2164 amainhal/LookupService.hal: STOPSENDINGERECORDS
2019-02-21 15:51:41 Queued Call
2019-02-21 15:51:41 000000010908CB1D + 13842 amainhal/LookupService.hal: FINDSERVICE
2019-02-21 15:51:52 RTS call cloud, FindService failed with: FindService(): GetLookupAddress failed

2019-02-21 15:51:52 RTS Login @10.10.100.102

2019-02-21 15:51:53 RTS Program requested a call stack printout
2019-02-21 15:51:53 RTS dump of call stack
2019-02-21 15:51:53 RTS 000000010908CB1D + 2164 amainhal/LookupService.hal: STOPSENDINGERECORDS
2019-02-21 15:51:53 RTS Queued Call
2019-02-21 15:51:53 RTS 000000010908CB1D + 13842 amainhal/LookupService.hal: FINDSERVICE
Tomas J.
2-26-19
Hello,

which version are you using? 8.5 2018-12-07 ?
It indicates network slowness.

You can try to set up properly System>>settingS>>optional features>> Performance tab, and select multithread.

Set accordingly to processor cores you have. EG. if you have 8 cores in server, where the ERP server is installed, than set up accordingly:
Report slots - 4
Internet request threads - 2

HTTP - 2

Regards,

Hansaworld support
This thread has been closed for further comments. Please create a new thread
Back to the list
Latest Posts
I have a new advertising system, Table advertisement android terminal running android 11. I have be...
06:38 25 Apr 2024
Piotr Teteruk
Hi Agnieszka, ok, will try to it remove one more time and will Łęt you know if it works. Thank ...
16:14 21 Apr 2024
You can subscribe to notifications for any post in this forum by selecting the 'star' icon on the top right corner of the topics list. You have to log in to use this functionality.