System Admin
Problems updating
Stephan B. Hertzog
2020-01-13
I am currently running version 8.5 2019-4-15 and would like to update to the latest version before updating my Apple OS. However, in my standard I can see the the server, but there is no further information available hence not possible to update within My Standard. I have also tried to download and install the new version but can't figure out how to connect or import the data from my current version.

Anyone could reach out to me, please?
This answer was correct
Created bySimone M.10:42 16 Jan 2020
Hello Stephan,
after login into MyStandard, please select your server from the list of the left side, and then select the option Update Version.
You will be able to update to the latest released version (2019-11-26 Build 85330317).
If you don't see this option, it might be that you don't have the access right to do it, in this case you have to ask at your sys admin.

Best regards,
HansaWorld Support
Michael Wyeth
2020-01-16
Hi there

Please could you provide us with your Customer number.

Please could you also provide a screenshot of what you see in MyStandard when you select your server. This will assist us in helping resolve the issue.

Best regards,

HansaWorld support
This answer was correct
Simone M.
2020-01-16
Hello Stephan,
after login into MyStandard, please select your server from the list of the left side, and then select the option Update Version.
You will be able to update to the latest released version (2019-11-26 Build 85330317).
If you don't see this option, it might be that you don't have the access right to do it, in this case you have to ask at your sys admin.

Best regards,
HansaWorld Support
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