Forum para os Produtos Standard
O Standard Accounts não arranca
Nordeste Vivo
2024-05-07
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Boa tarde,

Tentei fazer a actualização do Standard Server para a versão 4574 de 2024-04-17, na página MyStandard, por estar ainda com a versão 3821 de 2024-02-15. Antes de terminar a actualização apareceu a mensagem "Configuration error".

Entretanto, reiniciei o servidor e procurei fazer login na aplicação, mas o Standard Accounts não consegue aceder ao servidor, sendo emitidas as seguintes mensagens de alerta:

1. "Error unpacking message, check encryption key in companies setting";

2. "Servidor:34.255.8.163:24529; A tentar Ligar. O Software no Servidor não está a correr, ou a Porta está bloqueada ou não definida corretamente"


Por favor, verifiquem esta situação o mais rápido possível, uma vez que temos documentos por emitir para os nossos clientes.


Obrigado desde já pela vossa atenção!

Cumprimentos,

Pedro Cordeiro
This answer was useful
Created bySimone M.09:48 7 July 2024
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Nordeste Vivo
2024-05-09

Boa tarde,

Necessitamos da vossa ajuda com URGÊNCIA!!!

Estamos a aguardar resposta!

Obrigado,


Pedro Cordeiro
Reply
Simone M.
2024-05-29
Database restored and server updated.
In case you won't be able to open your client, please download a new one from MyStandard.
Reply
Nordeste Vivo
2024-05-31
Created bySimone M.22:28 29 May 2024
Database restored and server updated. In case you won't be able to open your client, please download a new one from MyStandard.

Dear Simone,

Our Standard Accounts is now up and running. Thank you very much!

However, our database has not been fully restored, because all documents issued from February 29th to May 1st are missing, namely 10 invoices and 4 receipts, as well as the customers and articles that were created or updated in that period. The last invoice we created is dated May 1st, with internal registration number 1001159.


During this missing period we sent the SAFT files for February, March and April to the Portuguese Tax Authority, so we need to recover the missing documents to comply with the financial information provided to the Portuguese Tax Authority.

I therefore ask you once again to help us resolve this problem, URGENTLY, so that we do not fall into default with the Portuguese authorities. Furthermore, we have to issue the SAFT file for May and send the missing documents to our clients.

I thank you in advance for your attention and collaboration.

Regards,

Pedro Cordeiro
Reply
Nordeste Vivo
2024-05-31
Created bySimone M.22:28 29 May 2024
Database restored and server updated. In case you won't be able to open your client, please download a new one from MyStandard.

Dear Simone,

Our Standard Accounts is now up and running. Thank you very much!

However, our database has not been fully restored, because all documents issued from February 29th to May 1st are missing, namely 10 invoices and 4 receipts, as well as the customers and articles that were created or updated in that period. The last invoice we created is dated May 1st, with internal registration number 1001159.


During this missing period we sent the SAFT files for February, March and April to the Portuguese Tax Authority, so we need to recover the missing documents to comply with the financial information provided to the Portuguese Tax Authority.

I therefore ask you once again to help us resolve this problem, URGENTLY, so that we do not fall into default with the Portuguese authorities. Furthermore, we have to issue the SAFT file for May and send the missing documents to our clients.

I thank you in advance for your attention and collaboration.

Regards,

Pedro Cordeiro
Reply
Simone M.
2024-06-03
Hi,
You have updated the server to version 8.5-2024-04-17 6 times, which lead to a Database data corruption.
If you have taken a backup or downloaded the database before to do that, you can use it to restore the Database.
The data the I've used to restore your Database were the most recent ones available on your server.
Reply
Nordeste Vivo
2024-06-04
Created bySimone M.18:47 3 Jun 2024
Hi, You have updated the server to version 8.5-2024-04-17 6 times, which lead to a Database data corruption. If you have taken a backup or downloaded the database before to do that, you can use it to restore the Database. The data the I've used to r

Dear Simone,

We have tried to update the server 6 times, because we have not received a response to our support request. We were 22 days without any response to our support request, so it was natural that we tried to do something, since we had commitments with our customers that were unrelated to the problem that occurred with our Standard Accounts.

As we no longer have access to documents and information from March 1st to May 1st, as our database was corrupted, we will have to redo all these documents and information. Therefore, we request HANSA WORLD, as the owner of the invoicing program, to issue and send us an official statement or document justifying the problem that occurred, so that we can have an official justification, should we be subject to an inspection by the Portuguese Tax Authority.


We appreciate your attention to this matter, and we are waiting for the requested document.

Regards,

Pedro Cordeiro
Reply
Nordeste Vivo
2024-06-07
Dear Simone,

We are still waiting for the document requested in our last message!


Thank you,

Pedro Cordeiro
Reply
Nordeste Vivo
2024-06-14

Dear Simone,

I'm still waiting for the document requested in our message on June 4th!

Thank you,


Pedro Cordeiro
Reply
Nordeste Vivo
2024-06-19
Dear Simone,

I'm still waiting for the document requested in our message on June 4th!

Thank you,

Pedro Cordeiro
Reply
Nordeste Vivo
2024-06-28

Dear Simone,

I'm still waiting for the document requested in our message on June 4th!

Thank you,


Pedro Cordeiro
Reply
Nordeste Vivo
2024-07-01

Dear Simone,

I am still waiting for the document requested in our message on June 4th!

Thank you,

Pedro Cordeiro
Reply
Nordeste Vivo
2024-07-05

Dear Simone,

I am still waiting for the document requested in our message on June 4th!

Thank you,

Pedro Cordeiro
Reply
This answer was useful
Simone M.
2024-07-07
We have investigated your issue and would be happy to discuss this directly if you mail us on jennifer@hansaworld.com and mosca@hansaworld.com
Reply
Nordeste Vivo
2024-08-04

Good afternoon,

Today I send, ONCE AGAIN, our message from last July 15th requesting an official statement or document from HANSA WORLD to the e-mail address's that you mention in your last message.

I hope that this time you will pay attention to this matter, and send us the requested document or discuss this matter.

Regards,

Pedro Cordeiro
Reply
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