Log In Error IMPORTDEFAULTSONSERVER3
Ricardo Nogueira
2020-10-06
Bom dia
Ao iniciar o programa (Standard Accounts 8.4 2017-07-11) Intel/Mac OS X
Aparece uma pagina em branco com uma janela de Alerta com a seguinte informação:
HAL routine not found: IMPORTDEFAULTSONSERVER3
Em seguida aparece outra janela de alerta com:
HAL call stack dumped, check log file for details.
Agradeço desde já a vossa ajuda para resolver este problema.
Muito obrigado
Ricardo Nogueira
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Ricardo Nogueira
2020-10-06
can you please get back to us asap, we urgently need to send our SAFT report to send to our accountant!!!
best regards
RN
Ricardo Nogueira
2020-10-07
hi,

we really need your help in solving this problem! can you please get back to us ASAP?!?!

as explained above (in portuguese)when we start the program (Standard Accounts 8.4 2017-07-11) Intel/Mac OS X
we get a white page with a pop-up window with the following information

HAL routine not found: IMPORTDEFAULTSONSERVER3

next another window opens up

HAL call stack dumped, check log file for details.

we have no idea what is going on and whom to contact for help apart from this chat

we sincerely hope you can help us

best regards
Ricardo
HansaWorld Adriatic
2020-10-09
Hello Ricardo,

Thank you for reporting the issue.
Our support team is trying to resolve the issue and we will get back to you as soon as possible.

Regards
HansaWorld Adriatic
2020-10-09
Hello Ricardo,

We noticed you are on old Standard Accounts version (8.4 2017-07-11). Please update to the lastest version following steps:

1. Open Mystandard portal: https://mystandard.hansaworld.com/
2. Login as an administrator with Standard ID "geral@helpimages.org" and Standard ID password
3. After successfull login, on the right side select button "Update version" and then select version 8.5 2020-09-14
Wait for few minutes while your application is beeing updated. When update is sucessfully finished you will see:
- Status: Running

- Current Version: Standard Accounts 8.5 2020-09-14

After update is finished you can login again to Standard Accounts
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