Forum - Hansa client cannot connect

Hansa client cannot connect

2020-01-16

Greetings,

We are running an on-premises implementation of StandardERP version 8.4 2018-05-14 (build 84191707) on our Windows Server 2008 R2.

Last night our server windows restarted due to windows update and since then we are unable to use "Standard ERP". The client applications show message "We are launching your company" indefinitely.
The StandardERP server normally malfunctions after every restart of the server windows but it always used to start working automatically after a while, But this time we have tried everything including Restart, Manual Stop/Start, Force Stop/Start through our account on mystandard.hansaworld.com to no avail.

Also restarted the server machine a few times to see if things get well but nothing seems helping.

The companies page on mystandard.hansaworld.com is not showing Current Version information and displays a "Node is not accessible" status. Below are the logs for reference, please Help.

2020-01-16 15:11:57 SendWebRequest 169.50.37.57 443 /HTSRegisterPresence.hal HTSPresenceLoginReply res = false
2020-01-16 15:01:58 SendWebRequest 169.50.37.57 443 /HTSBlessDatabase.hal HTSBlessDatabaseReply res = false
2020-01-16 15:01:55 SendWebRequest 169.50.37.57 443 /HTSRegisterPresence.hal HTSPresenceLoginReply res = false
2020-01-16 15:01:52 SendWebRequest 169.50.37.57 443 /HTSBlessDatabase.hal HTSBlessDatabaseReply res = false
2020-01-16 15:01:50 /THREAD(13) TheFindIntEnablerAddress = 0
2020-01-16 15:01:49 /THREAD(13) Internet Enabler function called: TheFindIntEnablerAddress
2020-01-16 15:01:49 SendWebRequest 169.50.37.57 443 /HTSRegisterPresence.hal HTSPresenceLoginReply res = false
2020-01-16 15:01:49 TIMINGS: blocking slow web-call to http://169.254.169.254/latest/meta-data/public-ipv4 took 1.0 seconds
2020-01-16 15:01:49 Unable to connect to port (2): 169.254.169.254:80 exeption: 0 write flag: 0 error code: 0
2020-01-16 15:01:47 /THREAD(4) Starting Mail sender
2020-01-16 15:01:47 /THREAD(4) SendWebRequest lookup.hansaworld.com 443 /HTSLookupService.hal res = true
2020-01-16 15:01:46 /THREAD(4) SendWebRequest lookup.hansaworld.com 443 /HTSLookupPing.hal res = true
2020-01-16 15:01:45 Server process running, pid 6396
2020-01-16 15:01:45 8.4 2018-05-14 (build 84191707)
2020-01-16 15:01:45 Server process running
2020-01-16 15:01:44 Could not bind to port 1081 os error "10048"
2020-01-16 15:01:44 Listening on port: 1501 (Clients)
2020-01-16 15:01:43 Database ID is: [UNDISCLOSED ON FORUM]
2020-01-16 15:01:43 enabler flag 2 set by using UNPACKROWFIELDMATRIX in halcust/level0\IvgpRn.hal:134
2020-01-16 15:01:43 *** RELOAD LANGUAGES ***
2020-01-16 15:01:43 *** RELOAD UI FULLY ***
2020-01-16 15:01:42 *** using a freelist to keep track of free space ***
2020-01-16 15:01:42 Open database HANSA.HDB
2020-01-16 15:01:42 *** Using LRU Replacement ***

2020-01-16 15:01:42 *** running with new mail receiving and parsing ***
2020-01-16 15:01:42 16384 hash table entries added
2020-01-16 15:01:42 20547 cache sectors added
2020-01-16 15:01:42 Starting application...
2020-01-16 15:01:42 Windows Service version
2020-01-16 15:01:40 Quitting application...
2020-01-16 15:01:40 Close database
2020-01-16 15:01:40 SendWebRequest lookup.hansaworld.com 443 /HTSLookupService.hal LookupServiceAsyncReply res = false
2020-01-16 15:01:40 SendWebRequest 169.50.37.57 443 /HTSRegisterPresence.hal HTSPresenceLogoutReply res = false
2020-01-16 15:00:44 SendWebRequest 169.50.37.57 443 /HTSBlessDatabase.hal HTSBlessDatabaseReply res = false
2020-01-16 15:00:43 SendWebRequest 169.50.37.57 443 /HTSRegisterPresence.hal HTSPresenceLoginReply res = false

This answer was correct

Created byPijus Juodis13:16 16 Jan 2020

Hello,

I see that the server is running in MyStandard portal. I also see 2 records of your server, do you know if at any point there was a new Cloud Node being setup for your server? It could have been cases such as:
1. Server was moved to another location
2. Server was updated in a manual way (by a consultant usually)
3. Cloud Node was unreachable at some point in the past

Regarding your issue - can you try downloading the client manually from these links:

After installing, launch the application and select "Connect to existing company". Then enter your IP and Port (you can see them in MyStandard, your port is 1501 judging from the log you sent me) and select Connect.

Let me know if this works.

Best regards,
HansaWorld support

This answer was correct

Pijus Juodis

2020-01-16

Hello,

I see that the server is running in MyStandard portal. I also see 2 records of your server, do you know if at any point there was a new Cloud Node being setup for your server? It could have been cases such as:
1. Server was moved to another location
2. Server was updated in a manual way (by a consultant usually)
3. Cloud Node was unreachable at some point in the past

Regarding your issue - can you try downloading the client manually from these links:

After installing, launch the application and select "Connect to existing company". Then enter your IP and Port (you can see them in MyStandard, your port is 1501 judging from the log you sent me) and select Connect.

Let me know if this works.

Best regards,
HansaWorld support

2020-01-16

Created byPijus Juodis13:16 16 Jan 2020

Hello, I see that the server is running in MyStandard portal. I also see 2 records of your server, do you know if at any point there was a new Cloud Node being setup for your server? It could have been cases such as: 1. Server was moved to another locati

Hi Pijus,

Thank you for your response on my question.

I noticed that our port number has been changed to 1501, but we didn't perform anything as moving server to another location or updating it manually. We don't use cloud node either, just hansa client applications for day to day work and MyStandard portal to restart StandardERP (when crashes).

Though it is working now after changing port number from 1500 (previous) to 1501 as you pointed out. I am wondering how it changed automatically after a windows update.

Kind Regards,
Farrukh

Pijus Juodis

2020-01-16

It's difficult to say. I might be able to tell more if you sent me the Cloud Node log.

You can attach it here as a comment (just so you know, all attachments on this forum are kept private unless we allow them to be public).

You will find the Cloud Node's log in your Standard ERP server's root folder -> cloudnode folder -> file name "hansa.log" (on Windows it's just a text file called hansa).

Thank you.

Best regards,
HansaWorld