Forum - Supressing contact from mailing list

Supressing contact from mailing list

Nick Claxson

2018-12-09

The mailing list opt out option in the contact screen does not appear to remove the email address from the CRM mailing list creation.

We need this working to ensure spam mailing does not occur, can we have some advise please ? Ref: GDPR

Tomas J.

2018-12-12

Hello,

in which version. If it does not work, than it's a bug. Please provide which version. If you're a partner, please report as a bug.

Hansaworld support

Nick Claxson

2018-12-12

Created byTomas J.09:26 12 Dec 2018

Hello, in which version. If it does not work, than it's a bug. Please provide which version. If you're a partner, please report as a bug. Hansaworld support

Hi Tomas

Its version 8.4, build 84192011.

I'll run a backup and version update.

We're not a partner :-)

Will update result when version update complete
Nick

Nick Claxson

2018-12-12

Created byNick Claxson22:12 12 Dec 2018

Hi Tomas Its version 8.4, build 84192011. I'll run a backup and version update. We're not a partner :-) Will update result when version update complete Nick

Hi Tomas

We have just run a version upgrade to 8.5.

The issue is still occurring where we have checked the boxes in the contact record for no mass mailing or mass letters, yet that record email address is still exported to the mailing list in the CRM module.

If this is validated as a issue please treat as high priority fix due to GDPR guidelines.

Many thanks
Nick

Tomas J.

2018-12-19

Hello,

We found the bug.

Thank you.

Hansaworld support

Nick Claxson

2018-12-20

Created byTomas J.08:59 19 Dec 2018

Hello, We found the bug. Thank you. Hansaworld support

Thats great, please advise version release for this to be fixed when ready.

As a note the full upgrade from 8.4 to 8.5 really messed up our HAL code so this needs to be kept in mind when recommending upgrades to those who have customised use of HAL.

Many thanks
Nick

Tomas J.

2019-01-02

Hello,

We always recommend to check all HALS, especially between different version updates. It's partners responsibility to check before any update.

Hansaworld support

Nick Claxson

2019-05-09

Created byTomas J.09:35 2 Jan 2019

Hello, We always recommend to check all HALS, especially between different version updates. It's partners responsibility to check before any update. Hansaworld support

Hi Tomas

Has this bug been resolved please as we are in danger of GDPR and we logged this in January.

Many thanks
Nick

Tomas J.

2019-05-16

Hello Nick,

This no mass mailing no mass letters was fixed 2019-02-09. So the current released version of 2019-03-22 has to have this fix.

Best regards,

Hansaworld support

Nick Claxson

2019-06-01

Created byTomas J.01:10 16 May 2019

Hello Nick, This no mass mailing no mass letters was fixed 2019-02-09. So the current released version of 2019-03-22 has to have this fix. Best regards, Hansaworld support

Thank you for the update

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