No Response from Network SERP 8.5
Rory Shinners
2019-02-21
Today when our users try to log into SERP, upon launching we get the message "No Response from Network" for 6 seconds. Then the normal Login window asking for name and password appears.

After entering username and password we get the message "No Response from Network" for another 6 seconds before the Navigation Centre appears.

SERP also is performing poorly and is unstable with many resorts required.

Here is the Terminal output from the server :

2019-02-21 15:51:34 Incoming Connection from: 10.10.100.102:56124
2019-02-21 15:51:41 RTS call cloud, FindService failed with: FindService(): GetLookupAddress failed
2019-02-21 15:51:41 RTS Login Failed 10.10.100.102:56124: RTS
2019-02-21 15:51:41 Program requested a call stack printout
2019-02-21 15:51:41 dump of call stack
2019-02-21 15:51:41 000000010908CB1D + 2164 amainhal/LookupService.hal: STOPSENDINGERECORDS
2019-02-21 15:51:41 Queued Call
2019-02-21 15:51:41 000000010908CB1D + 13842 amainhal/LookupService.hal: FINDSERVICE
2019-02-21 15:51:52 RTS call cloud, FindService failed with: FindService(): GetLookupAddress failed

2019-02-21 15:51:52 RTS Login @10.10.100.102

2019-02-21 15:51:53 RTS Program requested a call stack printout
2019-02-21 15:51:53 RTS dump of call stack
2019-02-21 15:51:53 RTS 000000010908CB1D + 2164 amainhal/LookupService.hal: STOPSENDINGERECORDS
2019-02-21 15:51:53 RTS Queued Call
2019-02-21 15:51:53 RTS 000000010908CB1D + 13842 amainhal/LookupService.hal: FINDSERVICE
Tomas J.
2019-02-26
Hello,

which version are you using? 8.5 2018-12-07 ?
It indicates network slowness.

You can try to set up properly System>>settingS>>optional features>> Performance tab, and select multithread.

Set accordingly to processor cores you have. EG. if you have 8 cores in server, where the ERP server is installed, than set up accordingly:
Report slots - 4
Internet request threads - 2

HTTP - 2

Regards,

Hansaworld support
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