Forum - Urgent - cannot email Hansa ?

Urgent - cannot email Hansa ?

CBMC

2018-01-08

Hi team - we've been unable to contact you for the past few days. Emails are bouncing and no calls are ever picked up.

Is anyone home ??

supportaustralia@hansaworld.com (supportaustralia@hansaworld.com)
Your message couldn't be delivered. Try to send it again later. If the problem continues, please contact your email admin.

australia@hansaworld.com (australia@hansaworld.com)
Your message couldn't be delivered. Try to send it again later. If the problem continues, please contact your email admin.

This answer was correct

Created byHansaWorld support Nordics03:38 15 Jan 2018

Hi.

I've sent you an email to see if it gets trough. We have no issues receiving emails from others, so something is is off here.

Can you please let me know what we can help you with? If you could make a new forum post in the appropriate section of the forum and carefully describe the issue?

Regards,
HansaWorld Support

Ester J.

2018-01-09

Hello,

I have let the person in charge of the Australian email and phone-line that there is an issue there.

Is there anything that we can help you with?

kind regards,
Ester

CBMC

2018-01-10

Created byEster J.16:48 9 Jan 2018

Hello, I have let the person in charge of the Australian email and phone-line that there is an issue there. Is there anything that we can help you with? kind regards, Ester

If you have an alternative email address to those above, I can send through a chain of emails detailing problems our customer is experiencing with the StandardERP application.

Tomas J.

2018-01-10

Hello,

Alternative is uksupport@hansaworld.com, we will then forward to Australia if you can't send directly.

Regards,

Hansaworld support

CBMC

2018-01-11

Created byTomas J.10:11 10 Jan 2018

Hello, Alternative is uksupport@hansaworld.com, we will then forward to Australia if you can't send directly. Regards, Hansaworld support

Apparently we also cannot email that address.
Please see the below bounceback message.

*
siete.canit.se rejected your message to the following email addresses:
uksupport@hansaworld.com (uksupport@hansaworld.com)
Your message couldn't be delivered. Try to send it again later. If the problem continues, please contact your email admin.
siete.canit.se gave this error:
... smtp rejected from 59.100.179.89
*

HansaWorld support Nordics

2018-01-11

Hi.

Do you have a contact email we can reach you on?

Regards,
HansaWorld Support

CBMC

2018-01-11

Hi Magnus, we're on support@cbm.com.au

Coincidentally your Antispam (Roaring Penguins / CanIT) is the same as ours, though you are hosted in Sweden :)

Could you check with them to allow our domain (cbm.com.au) and IP (59.100.179.89) to be whitelisted ?

This answer was correct

HansaWorld support Nordics

2018-01-15

Hi.

I've sent you an email to see if it gets trough. We have no issues receiving emails from others, so something is is off here.

Can you please let me know what we can help you with? If you could make a new forum post in the appropriate section of the forum and carefully describe the issue?

Regards,
HansaWorld Support