Forum - Update Hansa from 8.0 to 8.2 (A little urgent)

Update Hansa from 8.0 to 8.2 (A little urgent)

Pawel Jarosz

2016-12-22

Hi All,

I have a little urgent question here as we need to upgrade Hansa to 8.0 till the end of this year.

We try to make an upgrade from 8.0 to 8.2.

Problem is when trying to intall it says that there is already one instance of it in the system. We tried to remove service manually and install - it works, and installs it (woohoo!), but then app won't run -.-

So here is the question: what is the proper way of conduct when updating Hansa from 8.0 to 8.2 - is there any manual for that?

Any help appreciated,
Zaicnupagadi

This answer was correct

Created byEwa Subotowicz13:10 22 Dec 2016

Hello,

Please, check if something else is not using the same ports as Hansa service does. The service might be blocked if the ports are used already.
Then, also, please look into the log and see if there is anything posted at the moment you are trying to run the system.

You can find the manual here:
http://www.hansamanuals.com/main/manuals/mailnumber___6015/theconf___564/hwconvindex.htm

If you have any other issues, please, contact us.

Ewa Subotowicz
HansaWorld
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If the answer is correct or useful, please mark it

This answer was correct

Ewa Subotowicz

2016-12-22

Hello,

Please, check if something else is not using the same ports as Hansa service does. The service might be blocked if the ports are used already.
Then, also, please look into the log and see if there is anything posted at the moment you are trying to run the system.

You can find the manual here:
http://www.hansamanuals.com/main/manuals/mailnumber___6015/theconf___564/hwconvindex.htm

If you have any other issues, please, contact us.

Ewa Subotowicz
HansaWorld
---
If the answer is correct or useful, please mark it

Pawel Jarosz

2016-12-22

Dear Ewa,

Thank you for this! Apparently I was not able to find that procedure as it was in "Backing Up' section, which - in my opinion - is a bit misleading.

Maybe it would be a good idea to move that article out of that section.

Anyway, thank you for your help!

Kindest regards,
Zaicnupagadi