I wondered if I could get some support with regards to placing monies on account.
I have an amount of $11,341.44 to place on account. I have an invoice of $10,720.51 and another invoice that will be done tomorrow for $1,234.46. When I try to place the $11,341.44 on account, Hansa says that the order number does not exist. Does not let me go any further.
This have never happened before, we place funds on account all the time.
Any thoughts on the process?
This answer was correct
Created byTomas J.13:47 19 Dec 2018
firstly you should book the receipt in different way. By two lines:
first line, select the invoice 10720.51
second line, book the prepayment 1.234.46
Also please check settings in Sales orders>>settings>>Down Payments Untick " Use sales Order. No for prepayments.
And Tick in Sales ledger>>settings>> Account usage S/L >> "Use prepayments, not on Account" and force Unique prepayment numbers"