Forum - Can't print OKed Delivery

Can't print OKed Delivery

Alan

2020-01-31

8.2 - 2016-09-29

If a delivery record is OKed, it is not possible to print it. The message "Can't find document" is displayed.
I have the form defined for both OKed and Not OKed. UnOKed delivery notes print fine.

Any ideas, is this a know bug?
Alan

This answer was correct

Created byMichael Wyeth11:45 3 Mar 2020

Hi Alan

Thanks, I have sent you the credentials.

Best regards,

HansaWorld Support

Michael Wyeth

2020-02-04

Hi Alan

Please can you try the following:
1 ) See if there are any languages or other sequences defined for the form definition of the delivery note.
2) Ensure you have a template assigned in the form definition for both the forms "Delivery notes" and "pro-forma Deliveries".
3) Restart the server, and see if you can print. If you can print, then also check if you can print after the server runs a backup.

Best regards,

HansaWorld Support

Alan

2020-02-06

Having checked all of the above, I still cannot print an oked delivery note.
I have also replicated the issue in standard using GBR-Sample and the same 8.2 version.

Alan

Michael Wyeth

2020-02-13

Hi Alan

Please can you try to repeat this issue using the latest release version of Standard ERP and the GBR sample. If it is repeatable, please provide us with the details on how to repeat.

best regards,

Hansaworld Support

Alan

2020-03-02

Can you please give instructions on how to set up a working sample database?
When I try, it gives me the error that "this is not a proper sample company"

What is the password for the GBR-Sample data?

Alan

Michael Wyeth

2020-03-03

Hi Alan

The error message you describe can be ignored in this case.

For the Password, please can you provide me with your email address, and I will send you the sample system password.

best regards,

HansaWorld support

Alan

2020-03-03

Created byMichael Wyeth07:35 3 Mar 2020

Hi Alan The error message you describe can be ignored in this case. For the Password, please can you provide me with your email address, and I will send you the sample system password. best regards, HansaWorld support

Sure, its alanb@hsconline.co.uk

This answer was correct

Michael Wyeth

2020-03-03

Hi Alan

Thanks, I have sent you the credentials.

Best regards,

HansaWorld Support

Alan

2020-03-06

Hi Michael,

I don't seem to have received your email, would you be able to try again.

Many thanks
Alan

Michael Wyeth

2020-03-06

Hi Alan

I have resent the email.

Best regards,

HansaWorld Support

Richard Saunders

2020-05-11

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