Forum - Expenses

Expenses

Dil Hayre

11-7-16

Dear Support,

Our accounts team process the expenses in the same way for everyone and each user gets a business alert which they can tick and close and selecting save changes. but we have a couple of users where it comes p with "incorrect approver" when they try that.

Kind regards,
Dil

This answer was correct

Created byHansaWorld08:43 5 Oct 2016

Dear Dil,

A good first step would be to check what differences there are between the users who can approve and get the message, and those who can not. I recommend that you check the persons records, access groups, if they are global users, anything that could be connected, and obviously - how the approval rules are constructed. If this gives you no clue, perhaps it's a good idea to ask a proffessional to look into your database.

Since the feature works fine for some of your users, it seems like it's a setting issue.

Best regards,
HansaWorld

HansaWorld

9-20-16

Hi Dil,

Can it be that these user don't have the rights to approve in the system? How are these users set up?

Best regards
HansaWorld

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Dil Hayre

9-20-16

Hi Support,

As far as I can tell we have set up approval rules for invoices, expenses etc.. In Expenses those users are included the same as a number of others. But most don't have the message come up. Is there another setting we need to check?

Kind regards,
Dil

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Martins Ebersteins

9-23-16

Created byDil Hayre12:42 20 Sep 2016

Hi Support, As far as I can tell we have set up approval rules for invoices, expenses etc.. In Expenses those users are included the same as a number of others. But most don't have the message come up. Is there another setting we need to check? Ki

Dear Dil,

Could the issue be in a fact that those users who are not receiving the messages, do not have mailboxes created for them?

Best regards,
Eberstein Business Solutions
HansaWorld Business Partner
----------------------------
Exceeding Customer Expectations
www.ebersteins.com
support@eberstein.lt

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Dil Hayre

9-23-16

Dear Martins,

The two accounts I know about both have mailboxes created.

Kind regards,
Dil

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This answer was correct

HansaWorld

10-5-16

Dear Dil,

A good first step would be to check what differences there are between the users who can approve and get the message, and those who can not. I recommend that you check the persons records, access groups, if they are global users, anything that could be connected, and obviously - how the approval rules are constructed. If this gives you no clue, perhaps it's a good idea to ask a proffessional to look into your database.

Since the feature works fine for some of your users, it seems like it's a setting issue.

Best regards,
HansaWorld

Reply

Dil Hayre

10-5-16

Dear Support,

I see. Ok we will the check further into the settings of each. You may close this ticket for now.

Thank you for your help.

Kind regards,
Dil

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