Dear Simone,

We have tried to update the server 6 times, because we have not received a response to our support request. We were 22 days without any response to our support request, so it was natural that we tried to do something, since we had commitments with our customers that were unrelated to the problem that occurred with our Standard Accounts.

As we no longer have access to documents and information from March 1st to May 1st, as our database was corrupted, we will have to redo all these documents and information. Therefore, we request HANSA WORLD, as the owner of the invoicing program, to issue and send us an official statement or document justifying the problem that occurred, so that we can have an official justification, should we be subject to an inspection by the Portuguese Tax Authority.


We appreciate your attention to this matter, and we are waiting for the requested document.

Regards,

Pedro Cordeiro