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Restricted Mode

Tatiana Rojas

2018-06-13

Hi,

We still have Hansa in restrictive mode. Yesterday we asked for a 2 days enabler but have not got anything.

Kind Regards,

Tatiana

Per

2018-06-13

Hello Tatiana.

Thank you for your message.

I guess this issue is for the company 46904960 The Real Stevia Company AB (former Granular AB)

I checked the invoice register and see that all payments has been registered.

Please check if you can get enabler key:
1. Start up ERP
2. Go to Module-System>>Settings>>Internet Enablers>>Get Enabler Key

If you are unable to get this key, then i would suggest paying the old invoice no.371081 that was sent to 46904960 Granular AB (now The Real Stevia Company AB) on the 2018.01.02
This invoice has been sent to you earlier by mail from us.

Br.
Per
HansaWorld Support

Tatiana Rojas

2018-06-13

Skrivet av:Per10:51 13 Jun 2018

Hi Per,

We can not pay an invoice for Granular AB, Granular AB went in bankrupsy. Moreover, We are differnt companies, and we paid April -June for The Real Stevia company, so it do not have sence to pay invoice 371081(corresponds to period march-maj). It will be like paying twice.

Kind Regards,

Tatiana

Tatiana Rojas

2018-06-13

Skrivet av:Tatiana Rojas11:23 13 Jun 2018

Hi Per, We can not pay an invoice for Granular AB, Granular AB went in bankrupsy. Moreover, We are differnt companies, and we paid April -June for The Real Stevia company, so it do not have sence to pay invoice 371081(corresponds to period march-maj). I

Hi Per,

When trying to get an enabler appears the message “Your contract is not in a valid stage (not signed or cancelled).

I wonder if the problem is with the invoices or the contract?

Kind Regards,

Tatiana

Per

2018-06-13

Thank you for your message.

I have escalated this, we will come back to you with a reply later on.

Br.
Per
HansaWorld Support

Per

2018-06-14

This issue has been escalated further to legal department, awaiting answer.

Br.
Per
HansaWorld Support

Per

2018-06-15

Hello again.

Your issue has raised legal questions from us regarding giving your company access to data that belongs to another company.

Has Granular AB been completely wound up, or is there some liquidator or receiver that we could contact?

Regarding The Real Stevia Company AB - we kindly ask you to send us a mail explaining your connection to Granular AB and why you need access to data of a now bankrupt company.

You can send the mail to: norway@hansaworld.com

If you want to get access you also need to arrange payment of the old invoice - we can reissue to the new company name if needed.
Plus one month invoice for the current month or period for which you need to access the system.

Br.
Per
HansaWorld Support

Tatiana Rojas

2018-06-15

Hi Per,

Please be aware Hansa has a contract signed with The Real Stevia company AB. We paid all the invoices up to September. Therefore we do not understand the requierement regarding the payment of a new month ??? Moreover we do not understand why we can not have access to the Hansa for a week now.

Will answer your questions by email.

Kind Regards,

Tatiana

Per

2018-06-18

Hello Tatiana.

Thank you for your answer.

I can confirm that the mail has been received, i have immediately forwarded this to our legal department.

Br.

Per
HansaWorld Support

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