CRM
server problem
Tatiana Rojas
2017-09-06
Hi,

Our server crushed. We will need to reinstall Hansa application again. Wouls like to understand the application. Is the data in your servers and in our server is only the service initiator?

When we recover the server we would need to re install Hansa again, so would like to have more info.

Kind Regards,

Tatiana
Edwin
2017-09-06
Hello Tatiana,

Do you still have access to the files and folders on the server? I will investigate what the easiest way would be for you to get back up and running and I will get back to you about it.

Best regards

Edwin
HansaWorld
Tatiana Rojas
2017-09-06
Skrivet av:Edwin14:50 6 Sep 2017
Hello Tatiana, Do you still have access to the files and folders on the server? I will investigate what the easiest way would be for you to get back up and running and I will get back to you about it. Best regards Edwin HansaWorld
Hi,

We are in a very difficult situation, and we appreciate fast answer:


1. At the moment we do not have access to the information in the server. Let me know the folders you need and I can check if it possible to recover them. not sure we can.

2. We are moving the services from the server to the cloud. How can we set up Hansa. Can you host the earlier hansa server? or is there another way to do it when we do not have a server here.

3.We need info of the last invoice number in our system to continue manually while we have a solution for Hansa. Can you help us with this?

Kind Regards,

Tatiana
Edwin
2017-09-07
Skrivet av:Tatiana Rojas15:10 6 Sep 2017
Hi, We are in a very difficult situation, and we appreciate fast answer: 1. At the moment we do not have access to the information in the server. Let me know the folders you need and I can check if it possible to recover them. not sure we can. 2. We
In this case when a server has crashed and it's an urgent matter to get back up and running I must advise you to contact one of our service partners so that they can help you look at your data and get the server back up again. You can find their contact information on this link:
http://www.hansaworld.com/sv/partners/sweden

Best regards,

Edwin
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