CRM
Standard ID - Hansa not working after update
Tatiana Rojas
2017-05-29
Hi ,

We updated Hansa last week. Now the service is stopped. Try running Hansa-cloudnode an continue with problems. Donot have a Standard Id and not know what to do. All our oprganization is stopped. WE need your help urgently.

Kind Regards,

Tatiana
Tatiana Rojas
2017-05-29


The message is :

Could not connect to the server. It might not be running, the port might be blocked, or it is not properly setup.

I understand you structure to give support, but in cases like this you should have a different approach in support.At least you could allow the user to classify the importance of the question. We cannot wait few days while we get an answer.

Kind Regards,

Tatiana
Edwin
2017-05-29
Hello Tatiana,

Which company is this regarding? If you let me know I will have a look at the server and see what might be the issue.


Best regards,

Edwin

HansaWorld Support
Tatiana Rojas
2017-05-29
Skrivet av:Tatiana Rojas08:27 29 Maj 2017
The message is : Could not connect to the server. It might not be running, the port might be blocked, or it is not properly setup. I understand you structure to give support, but in cases like this you should have a different approach in support.At
The company is Granular AB
Edwin
2017-05-29
Skrivet av:Tatiana Rojas10:11 29 Maj 2017
The company is Granular AB
Thank you.

I can see that you are having some issues with your cloud node. Is your system not accessible at all right now?

Regards,

Edwin
Tatiana Rojas
2017-05-29
Skrivet av:Edwin11:02 29 Maj 2017
Thank you. I can see that you are having some issues with your cloud node. Is your system not accessible at all right now? Regards, Edwin
Hi Edwin,

Now it is working. Any recommendation for next time?

Thanks a lot for your help!

Tatiana
Edwin
2017-05-29
Skrivet av:Tatiana Rojas11:32 29 Maj 2017
Hi Edwin, Now it is working. Any recommendation for next time? Thanks a lot for your help! Tatiana
That is good to hear. There still seems to be issues with your cloud node but as long as you can access the system you do not need to worry about that for now. Our technical staff will look into the issue and once it's solved you will be able to use the services offered on MyStandard. If you have issues in the future when the cloud node is up and running properly you can restart it through MyStandard which usually is what is needed if a problem occurs.

Edwin
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