Hi Bilal

Thanks for reaching out.


There are a few things you can try before resorting to restoring a backup to another client. This would be the much more difficult path to take for various reasons, including the fact that if an enabler gets restored to the new system, your current one would go into restricted mode and stop working.

Therefore I highly recommend that you not copy or move the HDB anywhere. In the event that the following doesn't work, I will walk you through a step by step process which is used to restore a database backup to another client.

There are ways to increase report performance in SERP by making a few configuration changes. Let's try these first.

1. Navigate to Technics Module >> Settings >> Database Status.
2. Select Manual, and make sure that the database is in LIVE mode.
3. Next, go to System Module >> Settings >> Optional Features
4. Once this is open, go to the "Unsupported" tab, and tick the "Updating Web Calls while running reports"
5.Next go to the "Performance" Tab and make sure that the "Parallel Report" setting is set to "Multi Thread" and you tick "Forms on Threads" as well.

Now you can save, and restart SERP Server and try to run the reports again. There should be a marked performance improvement.

In the meantime, could you please provide me with your complete customer code so that I can
investigate further?

With regards to the "master password", an admin user should be able to access this? If not, is the admin user using a standard ID ot a local user. If it is a standard ID, you can reset the password at https://mystandard.hansaworld.com/mystandard. If there is no londer any admin access, we will have to involve our programmers.


Please update me of any progress.

Kind regards,
Richard Saunders