Sales Processes
Delivery issue
Dil Hayre
2018-07-09
Good afternoon Support,

I hope you are well.

We have an odd issue with an order. A delivery has been issued and completed but it isn't marked on the order. When my colleague tries to create and invoice the system says "create delivery first".

I have attached a screenshot. Let me know if you need any other details and I will forward these to my colleague.

We are running Standard ERP 8.2.


Kind regards,
Dil
Hansa -delivery query.pdf
HansaWorld
2018-07-11
Good day Dil,

In order to update a sales order status, you can run the maintenance in the Sales orders module > Routines > Maintenance > Recalculate orders.

In the "Order" field, enter the order number and tick the checkbox "Delivered Qty".

I hope this answers your question.

Kind Regards,
Tayla Anniciello
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