Eletronic transmission to AT - transmission failed
2020-02-03
Hello,

Eletronic comunication of goods stopped working on 31/01/2020 now gives error: (connection failed).

Can you check if it isn`t the certificates from portuguese tax autority thath are out of date.
This answer was correct
Created bySimone M.17:12 14 Feb 2020
Hello,
new certificates has been updated.

Please update your Standard ERP and Standard Accounts installations, to the latest available.


Best Regards,
HansaWorld Support
2020-02-06
ello,

Eletronic comunication of goods stopped working on 31/01/2020 now gives error: (connection failed).

Can you check if it isn`t the certificates from portuguese tax autority thath are out of date.

This is very URGENT, we need this as a legal disposition in Portugal.
2020-02-09

Good Morning,

We need to communicate the waybills, it is very important, we cannot move with the material without this AT communication.
We appreciate your regularization as soon as possible.
Thanks
Paul Timms
2020-02-11
I can't answer your question, but I have asked for this to be followed up.
2020-02-12
Good Morning,
we need this situation resolved as soon as possible, we are having serious problems because of this !!
thanks
2020-02-13
Created byPaul Timms18:37 11 Feb 2020
I can't answer your question, but I have asked for this to be followed up.
good afternoon,

we need this situation resolved as soon as possible, we are having serious problems with the authorities ...
This answer was correct
Simone M.
2020-02-14
Hello,
new certificates has been updated.

Please update your Standard ERP and Standard Accounts installations, to the latest available.


Best Regards,
HansaWorld Support
2020-02-17
Created bySimone M.17:12 14 Feb 2020
Hello, new certificates has been updated. Please update your Standard ERP and Standard Accounts installations, to the latest available. Best Regards, HansaWorld Support
Can you confirm which version has the certificates actual, as we updated to last stable version. 07/01/2020
Simone M.
2020-02-20
Hello,
please update to version 2020-01-07 Build 525.
Updated certificate are present in this version.

Best Regards,
HansaWorld Support
2020-03-09
Created bySimone M.13:22 20 Feb 2020
Hello, please update to version 2020-01-07 Build 525. Updated certificate are present in this version. Best Regards, HansaWorld Support
Hello,

Updated to last version, still get message connect failed

You can check on mystandard customer 1106156


Files are pending for approval
Arthur Ferretti
2020-03-09
ola,
Estava verificando internamente e os certificados estão funcionando bem.
Então preciso levantar mais informações:

-existem alguns antivirus que podem bloquear alguma porta no servidor. Por um acaso vc tem algum antivirus instalado?

Arthur
Hansaworld
2020-05-07
Created byArthur Ferretti17:53 9 Mar 2020
ola, Estava verificando internamente e os certificados estão funcionando bem. Então preciso levantar mais informações: -existem alguns antivirus que podem bloquear alguma porta no servidor. Por um acaso vc tem algum antivirus instalado? Arthur Hansa
Good morning,

Suddenly, it started working this week, from Monday on, but as it started working, also stopped suddenly, from 14:00 this wednesday doesnt work.

There was absolutelly nothing diferent from our side, seeams that it is something on HansaWorld server.

Checked the logs, and there is a timeout when conecting to Tax Autorithies Server, can it be Firewall on your server?
2020-05-07
Hi,

Seems that the connection is being blocked, but dont think it is on the client side, as i`ve tested on diferent machines and test systems.
Think it is on server side or aplication programming error:


I checked the log file and found this errors:

    Line 22757: 2020-03-07 11:09:44 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 58568: 2020-03-09 10:38:49 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 58757: 2020-03-09 10:41:01 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 58864: 2020-03-09 10:42:08 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 60274: 2020-03-09 11:13:37 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 60320: 2020-03-09 11:16:04 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 60416: 2020-03-09 11:21:52 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 60571: 2020-03-09 11:28:14 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 60658: 2020-03-09 11:33:58 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 60843: 2020-03-09 12:04:34 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 60904: 2020-03-09 12:06:32 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 61624: 2020-03-09 15:26:09 (1) NV TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 62247: 2020-03-09 17:35:50 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 62281: 2020-03-09 17:36:26 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 65296: 2020-03-10 11:56:17 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 65384: 2020-03-10 11:58:31 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
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    Line 66950: 2020-03-10 16:57:01 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 67050: 2020-03-10 17:07:35 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 67216: 2020-03-10 17:26:31 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
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    Line 69364: 2020-03-11 09:21:25 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 69878: 2020-03-11 10:59:26 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 70020: 2020-03-11 11:12:24 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 70147: 2020-03-11 11:21:20 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 70963: 2020-03-11 15:17:09 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 71058: 2020-03-11 15:23:16 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 71521: 2020-03-11 17:05:32 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 72079: 2020-03-11 18:15:02 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 72154: 2020-03-11 18:18:16 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 72238: 2020-03-11 18:28:37 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 72347: 2020-03-11 18:39:42 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 75347: 2020-03-12 17:15:14 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.1 seconds
    Line 75435: 2020-03-12 17:21:22 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.1 seconds
    Line 78145: 2020-03-13 10:19:20 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 78387: 2020-03-13 11:05:34 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 78473: 2020-03-13 11:10:34 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 78586: 2020-03-13 11:22:29 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 79568: 2020-03-13 15:53:31 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 80016: 2020-03-13 16:59:24 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 80292: 2020-03-13 17:44:35 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 80405: 2020-03-13 17:52:33 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.4 seconds
    Line 80490: 2020-03-13 17:57:45 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 86534: 2020-03-16 15:46:54 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 86664: 2020-03-16 16:00:54 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 87007: 2020-03-16 17:21:25 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.4 seconds
    Line 89805: 2020-03-17 10:38:09 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 90875: 2020-03-17 15:16:01 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.5 seconds
    Line 92939: 2020-03-18 10:53:11 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 93315: 2020-03-18 11:52:30 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 93398: 2020-03-18 11:56:00 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 94061: 2020-03-18 15:07:44 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.4 seconds
    Line 94149: 2020-03-18 15:10:33 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 96698: 2020-03-19 09:36:47 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 96819: 2020-03-19 09:49:11 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 97031: 2020-03-19 10:51:05 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 97131: 2020-03-19 11:02:00 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 97604: 2020-03-19 11:17:44 (1) MF TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 98036: 2020-03-19 12:53:12 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 98427: 2020-03-19 14:41:02 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 98761: 2020-03-19 15:48:20 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 98878: 2020-03-19 16:02:06 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 99654: 2020-03-19 18:57:18 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 101361: 2020-03-20 11:18:00 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 104462: 2020-03-20 18:24:05 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
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    Line 106548: 2020-03-21 17:44:33 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 108638: 2020-03-22 20:03:14 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 108693: 2020-03-22 20:03:35 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
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    Line 114028: 2020-03-24 11:40:18 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.2 seconds
    Line 114546: 2020-03-24 12:56:56 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 115405: 2020-03-24 16:48:46 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 115519: 2020-03-24 17:02:48 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
    Line 115641: 2020-03-24 17:09:29 (1) PG TIMINGS: blocking slow web-call (2) to https://servicos.portaldasfinancas.gov.pt:401sgdtws/documentosTransporte took 0.3 seconds
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Arthur Ferretti
2020-07-08
Bom dia,

O sistema voltou a funcionar?

Me avise por gentileza,

Obrigado,

Arthur
2020-07-08
Created byArthur Ferretti10:02 8 July 2020
Bom dia, O sistema voltou a funcionar? Me avise por gentileza, Obrigado, Arthur
Boa tarde,

Não o sistema ainda não está funcionando.
Arthur Ferretti
2020-07-09
Boa Noite,

Eu agendei uma chamada com o técnico responsável amanhã logo cedo..Iremos verificar o seu sistema.
Mantenho vcs informados,

Obrigado,

Arthur
2020-07-09
Created byArthur Ferretti23:11 9 July 2020
Boa Noite, Eu agendei uma chamada com o técnico responsável amanhã logo cedo..Iremos verificar o seu sistema. Mantenho vcs informados, Obrigado, Arthur
OK, Obrigado

Qualquer dúvida pode ligar-me por Skype.
Ajudo no que puder para chegarmos a uma solução.
Arthur Ferretti
2020-07-09
Poderia me informar o seu skype? Ou o melhor telefone?
2020-07-17
Bom dia,

Precisamos deste problema resolvido URGENTEMENTE!!

Obrigado
Arthur Ferretti
2020-07-20
Bom dia, qual o melhor telefone para podermos conversar hoje.

Muito Obrigado,

Arthur
2020-07-20
Created byArthur Ferretti11:53 20 July 2020
Bom dia, qual o melhor telefone para podermos conversar hoje. Muito Obrigado, Arthur
Bom dia,

Podes ligar +351919203254


Obrigado
Arthur Ferretti
2020-07-23
Boa Tarde,
Estou aguardando o posicionamento do engenheiro.
Mantenho vcs informados,

Obrigado,
Arthur
2020-07-23
Boa tarde,

Estamos aguardando, com urgência se faz favor!!

Obrigado
Arthur Ferretti
2020-07-23
Sim eu já envolvi outro engenheiro para agilizar.
Estou trabalhando nesse tema.
Mantenho vcs informados,
Obrigado,
Arthur
Arthur Ferretti
2020-07-24
Estou em contacto com o Engenheiro nesse manhã.

Mantenho vcs informados
Arthur
2020-07-28
Created byArthur Ferretti11:12 24 July 2020
Estou em contacto com o Engenheiro nesse manhã. Mantenho vcs informados Arthur
Bom dia Arthur,

Alguma novidade?
Arthur Ferretti
2020-07-28
Nao me esqueci de vcs..Ainda agaurdando o engenheiro...Irei cobrar novamente
2020-08-03
Created byArthur Ferretti19:48 28 July 2020
Nao me esqueci de vcs..Ainda agaurdando o engenheiro...Irei cobrar novamente
Boa tarde Arthur,

Alguma novidade sobre este assunto?
Arthur Ferretti
2020-08-07
Boa Tarde,

Por favor me confirmem a data do seu último backup.
Muito Obrigado,

Atenciosamente,

Arthur
2020-08-08
Created byArthur Ferretti17:33 7 Aug 2020
Boa Tarde, Por favor me confirmem a data do seu último backup. Muito Obrigado, Atenciosamente, Arthur
Bom dia,

Foi no dia 8/8/2020!

Obrigado
2020-08-12
Boa tarde Arthur,

Já tens alguma resposta sobre este assunto? Precisamos disto resolvido, ainda por cima é um módulo pago e sem conseguirmos usar!! É uma falha muito grave, precisamos de respostas urgentemente!

Obrigado
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