Hello,
we have got a few messages today from Inchcape Motors regarding this. When you moved to Primed hosting, the users that where open at that time should be available for login if no-one have closed the access to them. And as it is in primed hosting (do not know who they are), only you and primed hosting can connect to them, and only people who are able to login with available and still open access (only internal inchcape employees), can login to the system
I told in the previous mails that in support cases the number for help is (in finland) 020 155 1670
Br, Bror-Erik / Support