Forum - Added module doesnt appear

Added module doesnt appear

Dil Hayre

2016-07-05

Dear Support,

We have 7.2 as live and Standard ERP 8.2 for testing but this happens on both. I am trying to add the module "User Settings" for a user but it doesnt appear on the module list for the user.

I then add Technics, which does appear. And 99% of the time it works. What could be stopping the module User Settings from appearing on that user's list?

Thanks,
Dil

This answer was correct

Created byMartins Ebersteins08:19 8 July 2016

Dear Dil,

Has the user logged out from the system and then back in?

If yes, please ensure that the module is properly added in the end of the access group matrix (so that no other line overrides the definition) and that the group is properly assigned to the user.

Let me know did this help.

Best regards,
Eberstein Business Solutions
HansaWorld Business Partner
----------------------------
Exceeding Customer Expectations
www.ebersteins.com
support@eberstein.lt

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This answer was correct

Martins Ebersteins

2016-07-08

Dear Dil,

Has the user logged out from the system and then back in?

If yes, please ensure that the module is properly added in the end of the access group matrix (so that no other line overrides the definition) and that the group is properly assigned to the user.

Let me know did this help.

Best regards,
Eberstein Business Solutions
HansaWorld Business Partner
----------------------------
Exceeding Customer Expectations
www.ebersteins.com
support@eberstein.lt

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Dil Hayre

2016-07-11

Dear Martins,

I have been testing it as the user and have tried the logout/login process.

Strange part of this is if I add the module Technics straight after the line for User Settings, the module Techinics appears and User Settings still does not.

The list is not long so I can't see what would be overridding that line?

My workaround is to change the "No access" to "Full access" and then all the modules appear but that is not ideal.

I can send screenshots if that helps.

Hope the above all makes sense.

By the way it looks like the email alerts have stopped each time a ticket is updated.

Regards,
Dil

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Dil Hayre

2016-07-11

Ignore the last bit, I got the email alerts this time.

Regards,
Dil

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Martins Ebersteins

2016-07-12

Created byDil Hayre15:32 11 July 2016

Dear Martins, I have been testing it as the user and have tried the logout/login process. Strange part of this is if I add the module Technics straight after the line for User Settings, the module Techinics appears and User Settings still does not. The

Dear Dil,

Has the user one access group assigned or several, divided with comma?

If one, screenshots would help - you can e-mail them to the support mail below.

Best regards,
Eberstein Business Solutions
HansaWorld Business Partner
----------------------------
Exceeding Customer Expectations
www.ebersteins.com
support@eberstein.lt

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Dil Hayre

2016-07-12

Dear Martins,

The user has just the one access group.

I will send through the screenshots in the next few minutes, thank you for looking at this.

Kind regards,
Dil

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Martins Ebersteins

2016-07-13

Created byDil Hayre14:31 12 July 2016

Dear Martins, The user has just the one access group. I will send through the screenshots in the next few minutes, thank you for looking at this. Kind regards, Dil

As we found out from the screenshots ad several exchanged mails, the issue is in a fact that the last module in the list is not displayed on Windows computers till you search for it.

We will report this issue to HansaWorld and in the next software versions I'm sure it will be fixed!

Best regards,
Eberstein Business Solutions
HansaWorld Business Partner
----------------------------
Exceeding Customer Expectations
www.ebersteins.com
support@eberstein.lt

Reply