We need assistance on the following problems:
When we do statements: Module
Sales Leger
Routines
Maintenance
Create periodic customer statement e-mail
We get disconected from the server - the server is at SALT our IT service provider.
The creditnotes:
When we do a BIS on sales orders
Order no
Create a goods return
Create a credit note – Hansa creates a no and as soon as one saves a new creditnote number is given, and the original disapear.
Please can you assist as soon as possible
Regards
Mrs Kotze CB Enterprises
Tel 264 61 232948
This answer was correctCreated by12:42 9 Feb 2015
Dear Customer,
please, give us the following details:
1/. your version number (including date) nad platform.
2/. is there any message on client and on server when the client gets disconnected?
3/. is the server still running after the client is disconnected?
4/. what is the message on client and server when the credit note is being created?
5/. what is the document that is disappearing when the credit note is being saved - is it the original invoice? where does it disappear from? can it still be found in the browse window?
HansaWorld Support Team
