We need assistance on the following problems:

When we do statements: Module
    Sales Leger
    Routines
    Maintenance
    Create periodic customer statement e-mail
We get disconected from the server - the server is at SALT our IT service provider.

The creditnotes:
When we do a BIS on sales orders
    Order no
    Create a goods return
    Create a credit note – Hansa creates a no and as soon as one saves a new creditnote number is given, and the original disapear.

Please can you assist as soon as possible
Regards
Mrs Kotze CB Enterprises
Tel 264 61 232948