hi,

we really need your help in solving this problem! can you please get back to us ASAP?!?!

as explained above (in portuguese)when we start the program (Standard Accounts 8.4 2017-07-11) Intel/Mac OS X
we get a white page with a pop-up window with the following information

HAL routine not found: IMPORTDEFAULTSONSERVER3

next another window opens up

HAL call stack dumped, check log file for details.

we have no idea what is going on and whom to contact for help apart from this chat

we sincerely hope you can help us

best regards
Ricardo

Hello Ricardo,

We noticed you are on old Standard Accounts version (8.4 2017-07-11). Please update to the lastest version following steps:

1. Open Mystandard portal: https://mystandard.hansaworld.com/
2. Login as an administrator with Standard ID "geral@helpimages.org" and Standard ID password
3. After successfull login, on the right side select button "Update version" and then select version 8.5 2020-09-14
Wait for few minutes while your application is beeing updated. When update is sucessfully finished you will see:
- Status: Running

- Current Version: Standard Accounts 8.5 2020-09-14

After update is finished you can login again to Standard Accounts