Other Processes
Letters sent to show on status screen
Nick Claxson
2018-11-03
Morning

Although you can see letters sent by using the 'Letter List'report in the CRM module, is there a way to see this on the customer / supplier, status screen please ?

This way when you are speaking to a client on an enquiry you can easily see which letter they are referring to ?

Many thanks
Nick
This answer was correct
Created byNick Claxson17:47 8 Dec 2018
Hi Tomas

Ive found how to do this.

Use the customer letter screen in the CRM module and create a workflow activity.


This will add the activity to each client which is on the associated mailing list to that customer letter.

Only note is to make sure the header line is clear as that is what the system adds to the customer status screen


**JUST MAKE SURE IT IS ALL SET BEFORE YOU CLICK WORKFLOW ACTIVITY AS THIS WILL BE GENERATED IN A BLINK OF AN EYE**

Nick
Reply
Tomas J.
2018-11-05
Hello,

no email feature is not supported.

All settings what can be seen on customer status can be seen in CRM>>Settings>>Info in Customer Status Report
This setting is customizable by contact.

Regards,

Hansaworld support
Reply
Nick Claxson
2018-11-08
Created byTomas J.10:15 5 Nov 2018
Hello, no email feature is not supported. All settings what can be seen on customer status can be seen in CRM>>Settings>>Info in Customer Status Report This setting is customizable by contact. Regards, Hansaworld support
Hi Tomas

Ok. Can it be added to a development wish list as it would be useful.

Many thanks
Nick
Reply
Tomas J.
2018-11-13
Hello,

this wish is on dev roadmap, but we do not guarantee when it will be done.

If you really need it, you can ask partners to program it for you via HAL.

Hansaworld support
Reply
This answer was correct
Nick Claxson
2018-12-08
Created byTomas J.09:21 13 Nov 2018
Hello, this wish is on dev roadmap, but we do not guarantee when it will be done. If you really need it, you can ask partners to program it for you via HAL. Hansaworld support
Hi Tomas

Ive found how to do this.

Use the customer letter screen in the CRM module and create a workflow activity.


This will add the activity to each client which is on the associated mailing list to that customer letter.

Only note is to make sure the header line is clear as that is what the system adds to the customer status screen


**JUST MAKE SURE IT IS ALL SET BEFORE YOU CLICK WORKFLOW ACTIVITY AS THIS WILL BE GENERATED IN A BLINK OF AN EYE**

Nick
Reply
Tomas J.
2018-12-12
good workaround :)
Reply
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