Invoicing
Problem Creating an Invoice
2016-11-04
In the contract module, when trying to create an invoice for a contract/customer of mine, using "Operation Create Invoice", I get the following message: "No invoice was created, either nothing can be invoiced or you are not allowed to create a contract invoices".

If I run the Report "Invoice-able Contracts" for the same customer, nothing is printed in the report. Also, the Maintenance Routine "Create Invoices" does not create an invoice for this customer

I've always had the relevant Access Rights to generate these - any idea why I am now unable to do so?
This answer was correct
Created by15:47 6 May 2013
If you're sure no changes have been made to your System Access Rights, have a look at the Customer Contact Card (Flip: Terms) to see if the Customer has not been placed "On Hold", or has been "Closed".

Once customers have been placed on hold, or have been closed, you are unable to generate any further invoices until their credit issues have been resolved (and "On Hold Un-ticked")

HansaWorld Support Team
Reply
This answer was correct
2013-05-06
If you're sure no changes have been made to your System Access Rights, have a look at the Customer Contact Card (Flip: Terms) to see if the Customer has not been placed "On Hold", or has been "Closed".

Once customers have been placed on hold, or have been closed, you are unable to generate any further invoices until their credit issues have been resolved (and "On Hold Un-ticked")

HansaWorld Support Team
Reply
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