Following up from the message and response below (which didnt appear in "My Questions" for some reason, hence the delay). My question perhaps needs to be rephrased as I didn't get the response I was looking for.

We get the message "Too high Amount" all day every day when we are trying to create invoices and credit notes. According to Simone M this message appears "If you try to save a Credit Note in which the Quantity or Sum in a row is too high, the message "Too high quantity" or "Too high Amount" (as appropriate) will appear".


This message appears if the Quantity or Sum in row is an insignificant amount ie £5 will still generate the same message!

There must be a system key somewhere that defines what amount is "Too High" and my guess it has been set at Zero since a recent update.

If someone could tell me where this system key is then I can investigate further.

Thank you.

Gary



History:

2020-05-12

Since our recent update to version 8.5 2020-01-07 we seem to have developed a Stop message "Too high Amount" when creating sales invoices and purchase invoices for some very small amounts. It only requires us to click the "OK" button but when you have to do it a few hundred times a day it gets a bit annoying. I have tried the manuals, looked for system keys that might be generating the message but nothing useful.

Does anybody have any thoughts?

Thank you.


Gary

Simone M.

2020-05-21

Hi Gary,
If you try to save a Credit Note in which the Quantity or Sum in a row is too high, the message "Too high quantity" or "Too high Amount" (as appropriate) will appear.
The "Too high quantity" message will also appear when the Cred. Row field is empty
(i.e. when the Credit Note will update stock and when you have not connected a row to a row in the Invoice being credited).

Best regards,
HansaWorld Support