Created byJOÃO CHILOIA JOSE16:11 28 Jan 2019
Mais uma vez agradecia a vossa ajuda, o que faço? tento reabrir mesmo assim não abre, ja selecionei a opção erro assim que abriu enviei para o endereço indicado. obrigado .
Hi,
If you still have troubles accessing your system, you can try the following few simple steps:
1. Restart the server (if it is a cloud installation):
You can check that if you login to MyStandard portal with your StandardID and password. If you see your company and it has Server Management section, you should select Stop button (if the server is running) or simply Start the server manually.
2. Remove the application client from your computer (on Windows it is enough to use Add or Remove Programs from Control Panel and uninstall the app, on Mac you should remove the app from Applications folder and remove all HansaWorld folders from Library>>Containers and/or Library>>Application Support.
3. Download a new application client from MyStandard page. When your server is running, select Connect>>Download Client - it will download you an installation file which you should open and follow the installation wizard. Then try to launch the application.
Let us know if you need any further assistance. Thank you!
Kind Regards,
HansaWorld support.
