Erro após actualização
Foto Mais, Lda
2019-01-08
Boa tarde,

Após actualização da versão 8.4 para 8.5 o programa não abre e dá o erro que enviamos em anexo.
Files are pending for approval
This answer was useful
Sónia Garrido
2019-01-08
Bom dia

A mensagem significa que a versão do cliente (onde acede para trabalhar no sistema) não coincide com a versão do servidor.


Tem de entrar em: mystandard.hansaworld.com e lá tem uma zona chamada "Ligar" aí poderá efetuar o download da versão compatível com a sua base de dados / servidor.

Crie uma pasta (no local one desejar guardar a versão, sem depois a mover) e depois coloque lá a aplicação resultante do download, obtida na secção de "Ligar" no mystandard consoante referido acima.

Espero ter ajudado,


Melhores Cumprimentos
Foto Mais, Lda
2019-01-08
Created bySónia Garrido13:40 8 Jan 2019
Bom dia A mensagem significa que a versão do cliente (onde acede para trabalhar no sistema) não coincide com a versão do servidor. Tem de entrar em: mystandard.hansaworld.com e lá tem uma zona chamada "Ligar" aí poderá efetuar o download da vers
Boa tarde D. Sónia ,

Já conseguimos fazer e entrar no programa agora temos o programa em Inglês. Onde posso alterar o idioma.

Obrigada

Regina Barroso
Sónia Garrido
2019-01-09
Bom dia D. Regina

Desde que atualizou para a versão 8.5 já efetuou registos na base de dados?

Se ainda não efetuou quaisquer movimentos, posso reverter para a versão 8.4.

Pedia autorização da vossa parte para poder reverter para aversão 8.4


Melhores Cumprimentos
Foto Mais, Lda
2019-01-09
Created bySónia Garrido11:05 9 Jan 2019
Bom dia D. Regina Desde que atualizou para a versão 8.5 já efetuou registos na base de dados? Se ainda não efetuou quaisquer movimentos, posso reverter para a versão 8.4. Pedia autorização da vossa parte para poder reverter para aversão 8.4 Me
Boa tarde D. Sónia,

Agradecemos então que faça essa reversão. Ainda não fizemos qualquer registo mas hoje vou precisar de fazer duas facturas.

Como procedo a seguir?

Obrigada
Foto Mais, Lda
2019-01-09
Boa tarde,

Já agora D. Sónia quando tento imprimir as V/ faturas e ao subscrever novas apps dá-nos a mensagem que enviamos em anexo.

Temos mesmo que facturar hoje, ainda não abri o ano de 2019
Files are pending for approval
Sónia Garrido
2019-01-10
Bom dia D. Regina

Já procederam à reversão da versão para a versão 8.4


Agora crie uma pasta no local onde desejar ter a aplicação instalada sem a mover (defina logo o local onde a pretender ter)

De seguida vá ao mystandard.hansaworld.com e aceda à zona "Ligar" e de seguida efetue o download da versão (será feito o download da versão 8.4)

Depois arrastar o ícone para a pasta e pode então efetuar o login

Pedimos desculpa pelo incómodo

Qualquer questão adicional disponha


Melhores Cumprimentos
Sónia Garrido
2019-01-10
Sobre a questão do Marketplace,

A mensagem que obtém significa que ficou aberta durante algum tempo e é como se a sessão tivesse "expirado".

Para solucionar, geralmente limpando a cache do bowser de internet que é utilizado por defeito, costuma solucionar a questão


Melhores Cumprimentos
Foto Mais, Lda
2019-01-10
Boa tarde D. Sónia,

Ontem fiz duas facturas com o ano de 2019 e hoje ao abrir o programa ele obrigou-me a fazer uma actualização para a nova versão.

Dei ordem para a actualização correr, escolhi Portugal e agora não deixa abrir o programa, envio em anexo imagens do erro que dá ao entrar no programa

Cumprimentos

Sandra Dias
Files are pending for approval
This answer was useful
Sónia Garrido
2019-01-11
Bom dia D. Sandra

1. Crie uma pasta no local onde pretende ter a aplicação, sem a Mover

2. Vá à zona "Ligar" em mystandard.hansaworld.com e efetue o download


3. arraste o ícone para a pasta criada no ponto 1

4. Efetue o login, verifique que quando gera as faturas, estas criam o número Fiscal

Se o programa sugerir atualização de versão, ignore

Melhores Cumprimentos
Foto Mais, Lda
2019-01-11
Created bySónia Garrido13:12 11 Jan 2019
Bom dia D. Sandra 1. Crie uma pasta no local onde pretende ter a aplicação, sem a Mover 2. Vá à zona "Ligar" em mystandard.hansaworld.com e efetue o download 3. arraste o ícone para a pasta criada no ponto 1 4. Efetue o login, verifique que quan
Boa tarde D. Sónia,

Já segui e fiz todas estas indicações e continua a dar o mesmo erro e mensagem.

Na página My Standards ao clicar em reverter o servidor ele não aceita esta opção também.

Agradeço a sua preciosa ajuda a fim de solucionar este problema.

Poderei ligar o Time Viewer para me poder ajudar.

Process: Standard Account [1070]
Path: /Applications/Programa Facturação/Standard Accounts.app/Contents/MacOS/Standard Accounts
Identifier: Standard Account
Version: 8.5.280101 (8.5.280101)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Standard Account [1070]

User ID: 501

Date/Time: 2019-01-11 16:14:11.655 +0000

OS Version: Mac OS X 10.14.2 (18C54)
Report Version: 12
Anonymous UUID: EFF8C3C7-534D-2943-A0CD-6DD7ADAED73C


Time Awake Since Boot: 15000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGQUIT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Quit: 3
Termination Reason: Namespace SIGNAL, Code 0x3
Terminating Process: Standard Accounts [1070]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib     0x00007fff59cb6b82 __kill + 10
1 Standard Accounts     0x00000001076b4bc5 M4Crash() + 21
2 Standard Accounts     0x00000001073d767b M4Fatal(char const*, void const*, M4Type) + 187
3 Standard Accounts     0x0000000107302e5e D4DiskOpen(char*, DataBaseVersionType*, unsigned char) + 4750
4 Standard Accounts     0x0000000107326ba4 D4SegmentOpen(char*, DataBaseVersionType*, unsigned char) + 20
5 Standard Accounts     0x000000010731b5c4 D4DBOpen(hstring&, unsigned char) + 100
6 Standard Accounts     0x0000000107367ada OpenLocalDB() + 234
7 Standard Accounts     0x00000001075e13a9 CommonMain(int, char**) + 1593

8 Standard Accounts     0x00000001077d5ba4 -[HansaAppDelegate applicationDidFinishLaunching:] + 132
9 com.apple.CoreFoundation     0x00007fff2c99d712 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
10 com.apple.CoreFoundation     0x00007fff2c99d68c ___CFXRegistrationPost_block_invoke + 63

11 com.apple.CoreFoundation     0x00007fff2c99d5ad _CFXRegistrationPost + 398
12 com.apple.CoreFoundation     0x00007fff2c9a5a09 ___CFXNotificationPost_block_invoke + 87
13 com.apple.CoreFoundation     0x00007fff2c90d1aa -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1633
14 com.apple.CoreFoundation     0x00007fff2c90c56d _CFXNotificationPost + 742
15 com.apple.Foundation     0x00007fff2ec94a7b -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

16 com.apple.AppKit     0x00007fff29e9164a -[NSApplication _postDidFinishNotification] + 313
17 com.apple.AppKit     0x00007fff29e90f6e -[NSApplication _sendFinishLaunchingNotification] + 209
18 com.apple.AppKit     0x00007fff29e8e8c8 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
19 com.apple.AppKit     0x00007fff29e8e517 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 690
20 com.apple.Foundation     0x00007fff2ecdf144 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287
21 com.apple.Foundation     0x00007fff2ecdefc0 _NSAppleEventManagerGenericHandler + 102

22 com.apple.AE     0x00007fff2dbc4b93 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1855
23 com.apple.AE     0x00007fff2dbc43fd dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41
24 com.apple.AE     0x00007fff2dbc42d5 aeProcessAppleEvent + 439
25 com.apple.HIToolbox     0x00007fff2bbd910e AEProcessAppleEvent + 55
26 com.apple.AppKit     0x00007fff29e8a644 _DPSNextEvent + 1734
27 com.apple.AppKit     0x00007fff29e89102 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362
28 com.apple.AppKit     0x00007fff29e83165 -[NSApplication run] + 699
29 Standard Accounts     0x00000001077817ee main + 286
30 libdyld.dylib     0x00007fff59b76ed9 start + 1

Thread 1:
0 libsystem_pthread.dylib     0x00007fff59d693f8 start_wqthread + 0
1 ???     0x0000000054485244 0 + 1414025796

Thread 2:
0 libsystem_pthread.dylib     0x00007fff59d693f8 start_wqthread + 0
1 ???     0x0000000054485244 0 + 1414025796


Thread 3:
0 libsystem_pthread.dylib     0x00007fff59d693f8 start_wqthread + 0

1 ???     0x0000000000000903 0 + 2307

Thread 4:
0 libsystem_pthread.dylib     0x00007fff59d693f8 start_wqthread + 0
1 ???     0x00000000000000b6 0 + 182


Thread 5:: com.apple.NSEventThread

0 libsystem_kernel.dylib     0x00007fff59cb017a mach_msg_trap + 10
1 libsystem_kernel.dylib     0x00007fff59cb06d0 mach_msg + 60
2 com.apple.CoreFoundation     0x00007fff2c93a0c2 __CFRunLoopServiceMachPort + 337
3 com.apple.CoreFoundation     0x00007fff2c939611 __CFRunLoopRun + 1654
4 com.apple.CoreFoundation     0x00007fff2c938d48 CFRunLoopRunSpecific + 463
5 com.apple.AppKit     0x00007fff29e92f89 _NSEventThread + 160
6 libsystem_pthread.dylib     0x00007fff59d6a305 _pthread_body + 126

7 libsystem_pthread.dylib     0x00007fff59d6d26f _pthread_start + 70
8 libsystem_pthread.dylib     0x00007fff59d69415 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x00007ffee89fa258 rdx: 0x0000000000000000
rdi: 0x000000000000042e rsi: 0x0000000000000003 rbp: 0x00007ffee89fa260 rsp: 0x00007ffee89fa258
r8: 0x00000000000000ff r9: 0x00000000093f07fb r10: 0x0000000000000003 r11: 0x0000000000000202
r12: 0x000000010c874010 r13: 0x0000000000002dc6 r14: 0x0000000000000001 r15: 0x000000010e70a090
rip: 0x00007fff59cb6b82 rfl: 0x0000000000000202 cr2: 0x0000000107398330

Logical CPU: 0
Error Code: 0x02000025
Trap Number: 133



Binary Images:
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0x108cdf000 - 0x108e9aa07 +libcrypto.dylib (0) /Applications/Programa Facturação/Standard Accounts.app/Contents/Frameworks/digidocpp.framework/Versions/1/Libraries/libcrypto.dylib
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0x1148ce000 - 0x11494ca67 dyld (640.2) <289AB27E-F09F-3384-A14A-100431139559> /usr/lib/dyld
0x7fff22b11000 - 0x7fff22c5cfff com.apple.AMDMTLBronzeDriver (2.4.9 - 2.0.4) <81012304-BA7A-399E-9551-4F2D74AF85C6> /System/Library/Extensions/AMDMTLBronzeDriver.bundle/Contents/MacOS/AMDMTLBronzeDriver
0x7fff2885e000 - 0x7fff28a4cfff com.apple.avfoundation (2.0 - 1544.5) /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff28a4d000 - 0x7fff28b1cfff com.apple.audio.AVFAudio (1.0 - ???) <9C4C64BB-E751-3BB3-B4D0-233ADD48A029> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Frameworks/AVFAudio.framework/Versions/A/AVFAudio
0x7fff28c2a000 - 0x7fff28c2afff com.apple.Accelerate (1.11 - Accelerate 1.11) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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0x7fff28c42000 - 0x7fff292e2fe3 com.apple.vImage (8.1 - ???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
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0x7fff2955b000 - 0x7fff295cdfe7 libBNNS.dylib (38.200.5) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib
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0x7fff29975000 - 0x7fff2998affb libLinearAlgebra.dylib (1243.200.4) <3923AB79-213E-32FD-AC87-8B1A1A832336> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
0x7fff2998b000 - 0x7fff29990ff3 libQuadrature.dylib (3.200.2) <4FBCAC0A-81A4-3C53-8458-27F3569C809D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libQuadrature.dylib
0x7fff29991000 - 0x7fff29a0effb libSparse.dylib (79.200.5) <2D650C50-E87E-3F24-9BFA-C8EB6DE1A6E9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparse.dylib
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0x7fff29a23000 - 0x7fff29c07ff3 libvDSP.dylib (671.220.1) <2F576522-08B1-3C65-8F00-3427E938ADDA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x7fff29c08000 - 0x7fff29cbdff3 libvMisc.dylib (671.220.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x7fff29cbe000 - 0x7fff29cbefff com.apple.Accelerate.vecLib (3.11 - vecLib 3.11) <221E4FEF-0431-3316-8281-22B6F8315A09> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff29cbf000 - 0x7fff29d22ffb com.apple.Accounts (113 - 113) /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x7fff29d25000 - 0x7fff29e6eff7 com.apple.AddressBook.framework (11.0 - 1890) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook

0x7fff29e6f000 - 0x7fff2ac90ffb com.apple.AppKit (6.9 - 1671.20.108) <0C441020-D10E-3CE0-B320-527E50EADBEC> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff2ace2000 - 0x7fff2ace2fff com.apple.ApplicationServices (50.1 - 50.1) <50496459-FFDD-3A78-8D3D-A252BD9B9DA2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff2ace3000 - 0x7fff2ad4eff7 com.apple.ApplicationServices.ATS (377 - 453.11) <4080F8BE-F2A2-3707-8754-436FBDB1DAF1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
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0x7fff2af07000 - 0x7fff2af52fff libFontRegistry.dylib (228.12) <1CC4D486-74F8-3459-BBA1-F68A36C5CAF8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
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0x7fff2b04e000 - 0x7fff2b052ff3 com.apple.ColorSyncLegacy (4.13.0 - 1) <4B1238CC-9B77-3AA5-8329-EE3C736F07EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSyncLegacy.framework/Versions/A/ColorSyncLegacy
0x7fff2b0ef000 - 0x7fff2b141ff3 com.apple.HIServices (1.22 - 627.14.2) <1F851BF9-AD29-3558-9EA5-AAD9BAAAC823> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
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0x7fff2b151000 - 0x7fff2b19dfff com.apple.print.framework.PrintCore (14.2 - 503.8) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x7fff2b19e000 - 0x7fff2b1d9ff7 com.apple.QD (3.12 - 407.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x7fff2b1da000 - 0x7fff2b1e6ff7 com.apple.speech.synthesis.framework (8.1.0 - 8.1.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff2b1e7000 - 0x7fff2b484fff com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <5D484151-F269-3D98-B507-0544A6B950AC> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff2b486000 - 0x7fff2b486fff com.apple.audio.units.AudioUnit (1.14 - 1.14) <91100E0A-C14D-3E6C-B095-0C4109AC6694> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff2b7ea000 - 0x7fff2bbabfff com.apple.CFNetwork (976 - 976) <10F464AD-6687-3012-A2AA-0453629CA968> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff2bbad000 - 0x7fff2bbbffff com.apple.CalendarStore (8.0 - 1479) /System/Library/Frameworks/CalendarStore.framework/Versions/A/CalendarStore
0x7fff2bbc0000 - 0x7fff2bbc0fff com.apple.Carbon (158 - 158) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff2bbc1000 - 0x7fff2bbc4ffb com.apple.CommonPanels (1.2.6 - 98) <775C94BE-EC00-315F-96E0-F0C1CD6EE3F4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x7fff2bbc5000 - 0x7fff2beccff7 com.apple.HIToolbox (2.1.1 - 917.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

0x7fff2becd000 - 0x7fff2bed0ffb com.apple.help (1.3.8 - 66) <0C6CC127-A860-30D2-8434-6CC3CAFFB030> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x7fff2bed1000 - 0x7fff2bed6ff7 com.apple.ImageCapture (9.0 - 1530.1) <72ABBF32-531B-3B04-926D-E14B8D9003A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture

0x7fff2bed7000 - 0x7fff2bf6bff3 com.apple.ink.framework (10.9 - 225) <344AACCC-E997-3498-8B1D-2EFD3A889205> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
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Sónia Garrido
2019-01-14
Bom dia

Acabámos de reverter para a versão 8.4

Os passos a dar do vosso lado:

Agora crie uma pasta no local onde desejar ter a aplicação instalada sem a mover (defina logo o local onde a pretender ter)

De seguida vá ao mystandard.hansaworld.com e aceda à zona "Ligar" e de seguida efetue o download da versão (será feito o download da versão 8.4)

Depois arrastar o ícone para a pasta e pode então efetuar o login


Caso o programa informe que existe nova versão para proceder à atualização de versão, POR FAVOR NãO PROCEDA À ATUALIZAÇÃO, feche a janela e mantenha-se nesta versão

Espero ter ajudado

Melhores Cumprimentos
Sónia Garrido
2019-01-16
Boa Tarde

A questão ficou resolvida


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