Forum - More Named Users Than Allowed

More Named Users Than Allowed

2013-11-08

What does the "More Named Users Than Allowed" message mean?

This answer was correct

Created by14:25 6 Mar 2013

This message will be displayed for the following reasons:-

(1) In Module System>>Persons you have entered a greater number of named users than is specified in your contract. For example, if in System>>Settings>>Configuration you have 10 users in total and 3 concurrent enablers, this means you have 7 named users. If you have entered more than 7 Persons marked as named, the above error will be displayed.

(2) You have bought additional users, but you have not yet applied for a new enabler. Go to System>>Settings>>Internet Enablers and press the "Get Enabler" button. If the Enabler is received correctly, then a message to that effect will be displayed.

(3) If the problem cannot be resolved, then call or send a mail to your local office outlining the problem and quoting the exact error message received.

HansaWorld Support Team

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This answer was correct

2013-03-06

This message will be displayed for the following reasons:-

(1) In Module System>>Persons you have entered a greater number of named users than is specified in your contract. For example, if in System>>Settings>>Configuration you have 10 users in total and 3 concurrent enablers, this means you have 7 named users. If you have entered more than 7 Persons marked as named, the above error will be displayed.

(2) You have bought additional users, but you have not yet applied for a new enabler. Go to System>>Settings>>Internet Enablers and press the "Get Enabler" button. If the Enabler is received correctly, then a message to that effect will be displayed.

(3) If the problem cannot be resolved, then call or send a mail to your local office outlining the problem and quoting the exact error message received.

HansaWorld Support Team

Reply

2015-03-18

Created by14:25 6 Mar 2013

This message will be displayed for the following reasons:- (1) In Module System>>Persons you have entered a greater number of named users than is specified in your contract. For example, if in System>>Settings>>Configuration you have 1

Hi Support,

If we have purchased additional named users and Hansa UK tell me they have been added to the contract, do I need to do anything from the system side.e.g. activate the additional licences?

Regards
Dil

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