This message will be displayed for the following reasons:-

(1) In Module System>>Persons you have entered a greater number of named users than is specified in your contract. For example, if in System>>Settings>>Configuration you have 10 users in total and 3 concurrent enablers, this means you have 7 named users. If you have entered more than 7 Persons marked as named, the above error will be displayed.

(2) You have bought additional users, but you have not yet applied for a new enabler. Go to System>>Settings>>Internet Enablers and press the "Get Enabler" button. If the Enabler is received correctly, then a message to that effect will be displayed.

(3) If the problem cannot be resolved, then call or send a mail to your local office outlining the problem and quoting the exact error message received.

HansaWorld Support Team