Working with Customer and Suppliers
cannot create new contact in touchscreen invoice
June Wang (n)
2016-12-06
1- I press "search customer" button
2- a list of customer contacts appear without the one I'm looking for
3- I press "New" button to create a new contact
4- only 2 fields appear "No" & "Name"
5- there is no button to save newly create contact name
6- Hansa freeze & drop out with following error message

WindowWcdpr1==NIL for window error class

This answer was correct
Created byHansaWorld13:20 19 Dec 2016
Hi June

I see you are using a very old version of Standard ERP. I can recommend that the best solution would be to upgrade to the latest version of Standard ERP.

Please contact your Partner or local HansaWorld representative who will happily guide you through this process.

Kind Regards,
Standard Accounts Support Team
Reply
Ewa Subotowicz
2016-12-06
Dear June,

What is the version you are working in? and the platform?
is it single user or client-server?
Let's see if we can repeat this.

Ewa Subotowicz
HansaWorld
---
Reply
June Wang (n)
2016-12-07
Created byEwa Subotowicz15:06 6 Dec 2016
Dear June, What is the version you are working in? and the platform? is it single user or client-server? Let's see if we can repeat this. Ewa Subotowicz HansaWorld ---
Hi Ewa,

We are using Standard ERP 8.9 2015-12-23
Intel/windows XP/windows7

Touchscreen interface

multiple user with in-house server

Thank you in advance for your help

June Wang
Dural Irrigation Pty Ltd
Australia
Reply
June Wang (n)
2016-12-07
Created byEwa Subotowicz15:06 6 Dec 2016
Dear June, What is the version you are working in? and the platform? is it single user or client-server? Let's see if we can repeat this. Ewa Subotowicz HansaWorld ---
Hi Ewa,

We are using Standard ERP 8.9 2015-12-23
Intel/windows XP/windows7

Touchscreen interface

multiple user with in-house server

Thank you in advance for your help

June Wang
Dural Irrigation Pty Ltd
Australia
Reply
June Wang (n)
2016-12-07
Created byEwa Subotowicz15:06 6 Dec 2016
Dear June, What is the version you are working in? and the platform? is it single user or client-server? Let's see if we can repeat this. Ewa Subotowicz HansaWorld ---
Hi Ewa,

We are using Standard ERP 8.9 2015-12-23
Intel/windows XP/windows7

Touchscreen interface

multiple user with in-house server

Thank you in advance for your help

June Wang
Dural Irrigation Pty Ltd
Australia
Reply
This answer was correct
HansaWorld
2016-12-19
Hi June

I see you are using a very old version of Standard ERP. I can recommend that the best solution would be to upgrade to the latest version of Standard ERP.

Please contact your Partner or local HansaWorld representative who will happily guide you through this process.

Kind Regards,
Standard Accounts Support Team
Reply
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