Forum - Incorrect Login

Incorrect Login

2023-03-01

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Hello, i am trying Standard Accounts, and for now I am very disappointed with this software. I created a user account and every time i try to login it says Username or password incorrect, i had reseted the password several times, i can login on MyStandart area, but when i'm on my area, if i launch the webclient from there, it opens a new browser window with the logon screen and then it's the same behaviour of the app Username or password incorrect, if i launch the app from there, the MyStandart area... the same behaviour.....
Franqly i don't know what to do more.
Thanks for your attention.

2023-03-01

I forgot to say that in Microsoft Windows environment it's the same behaviour that on my mac.... i understand now the comments on the app store like "Works badly, when works"

Fernanda Casique

2023-03-01

Hello,

When launch Standard Accounts first step is Create Company details, second step is Create an user and from there you need to assign your standard ID (mail).

Remember a validation email is send.

From my side, I sent a password reset email. Let me know if more help is needed.

Note: in case you download a new client from MySandard server, proceed to connect to an existing company and search by Server Name, this make you client get connected to your Server.

Regards!
Fernanda

2023-03-01

回答者Fernanda Casique10:53 1 三月 2023

I have reseted the password one more time and the problem it's the same via Web or via app it always says wrong username or password.

Is there a form of delete all accounts and information about the company and start all over again? I have no relevant information on that company for now, so deleting all information it's not a problem

Fernanda Casique

2023-03-02

回答者12:32 1 三月 2023

I have reseted the password one more time and the problem it's the same via Web or via app it always says wrong username or password. Is there a form of delete all accounts and information about the company and start all over again? I have no relevant in

Hello,

Can you please try to reset your password through think link:

https://standard-id.hansaworld.com/reset-password

Let me know if still having issues or it works,

Regards,
Fernanda

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