Client upgrade doesn't work
Stephan B. Hertzog
2021-02-05
Hello,

Every time I open Standard accounts it takes a very very long time doing so and a message pop-ups that there is a new client available. However, it doesn't work clicking on upgrade. So I've tried to download a client through my-standard page, but when I install and open that client it is not up to date. It only includes invoices up to september! When I open my "old" version of Standard accounts the invoices are up to date (February 2021 included).

Another thing, it is not possible - and it hasn't been since the last many versions to install the program in the applications folder (Mac OS). If I try to do that it returns with a database error when opening the program. If I install the program on the desktop it works.

I don't understand why all my invoices appear when installing the new client if everything is stored in the cloud? How do I proceed?

Best regards
Stephan
Fernanda Casique
2021-02-08
Hi, Stephan.

Is It possible to know Customer Code or Company, so we can check into the cloud? Regarding the installation into App Folder in Mac, Can you share what is the error message?

Regards!
Fernanda Casique
Fabio de Andrade
2021-02-16
Hi, Stephan.

Is It possible to know Customer Code or Company, so we can check into the cloud? Regarding the installation into App Folder in Mac, Can you share what is the error message?

Regards!
Fernanda Casique
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