Forum - Can't Log in

Can't Log in

Cristina

2018-09-11

Hi,

I have made my register yesterday. And after the download i try to insert my email and password but says :
user or password incorrect

Thank you so much
Cristina

This answer was correct

Created byCristina 17:25 13 Sep 2018

Ok

I install in portuguese.

I will try to re install

Thanks

Screenshot 2018-09-11 12.29.26.png

Raul Torres

2018-09-12

Hello Cristina.

You can try using:

user: USER1
password: (No password. Just enter)

Tomas J.

2018-09-12

Hello,

use only you email, no password.

Password you create when you get a verification email.

Best regards,
Hansaworld support

Cristina

2018-09-13

Created byTomas J.15:08 12 Sep 2018

Hello, use only you email, no password. Password you create when you get a verification email. Best regards, Hansaworld support

Hi, Tomas

it says the same, with USER1 or my email...
It keeps saying :user or password incorrect

May i try to uninstall and re install ?

Thank you so much

Cristina

Raul Torres

2018-09-13

Hello Cristina,

Could you provide details about the language and country you chose when you downloaded?

Yes, you may try to uninstall and re intall.

Regards
Hansaworld Support

This answer was correct

Cristina

2018-09-13

Created byRaul Torres13:54 13 Sep 2018

Hello Cristina, Could you provide details about the language and country you chose when you downloaded? Yes, you may try to uninstall and re intall. Regards Hansaworld Support

Ok

I install in portuguese.

I will try to re install

Thanks

Cristina

2018-09-13

I re- installed with sucess, thank you so much.

I noticed that i have changed USER1 to CRISTINA, is that ok?
I only realise after doing it, that shouldn't change.

I am in Portugal, and set up in portuguese language.

Best Regards

Pijus Juodis

2018-09-18

Hello,

It is not possible to change user's code (signature), so it's possible that you have just created a new one with the username "CRISTINA".

However, this will not impact anything (unless you use Access Groups InApp).

Best regards,
HansaWorld support

2018-11-15

HI.excuse me, I'm having the same problem to log in. I already have a confirmation email, introduced a password, and everything went perfectly. But, now when I try to login, I just see the message of user o password incorrect, I tried to restore the password 3 times already but didn't work. I don't have any trouble to enter in the website to my standard.

Tomas J.

2018-11-19

Hello,

when you created your username "CRISTINA", next time you log in, system asked you to create a password.
So you should login with the user, if you log in and see email, delete it and replace with user name (Cristina) and password.
For visual info, please look at attached screenshots 1, 2, 3.

Regards,

Hansaworld support