System Admin
Server and client not compatible
Angela Andersson
2017-09-20
I have downloaded standard account from Appstore. The server is newer that the Standard Account client. I have tried to download via hansaworld website and through Mystandard but then I get a message that journal exists but is turned off. I would really like to start using Standard Accounts but no luck
This answer was correct
Created byEdwin10:17 27 Sep 2017
Hello Angela,

I apologise for the late response.

My suggestion is that you log in to MyStandard and select Connect. That will allow you to download a Standard Accounts client that is adapted to your company. When you install it, place it in an empty folder on your desktop and not in the applications folder. That way you ensure that it will not conflict with any of your previous installations.

Please let us know if you need more assistance.


Best regards,

Edwin
HansaWorld Support
Reply
This answer was correct
Edwin
2017-09-27
Hello Angela,

I apologise for the late response.

My suggestion is that you log in to MyStandard and select Connect. That will allow you to download a Standard Accounts client that is adapted to your company. When you install it, place it in an empty folder on your desktop and not in the applications folder. That way you ensure that it will not conflict with any of your previous installations.

Please let us know if you need more assistance.


Best regards,

Edwin
HansaWorld Support
Reply
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