System Admin
Crashing system
BRYONY
2017-02-07
Today the system cannot connect me to the server - and there is no customer support. The phones ring out. No-one responds to emails.
This also happened on the 16th and 24th Jan - and now this morning.

I am unable to work each time.

Will i be compensated for the wasted work hours???
This answer was correct
Created byEster J.14:06 8 Feb 2017
Hello,

When you see this happening, you can connect to mystandard.hansaworld.com and restart your server there. This will often help with the connectivity issues.

Regards,
Ester
HansaWorld Support
Reply
This answer was correct
Ester J.
2017-02-08
Hello,

When you see this happening, you can connect to mystandard.hansaworld.com and restart your server there. This will often help with the connectivity issues.

Regards,
Ester
HansaWorld Support
Reply
Kristie O
2017-02-09
Created byEster J.14:06 8 Feb 2017
Hello, When you see this happening, you can connect to mystandard.hansaworld.com and restart your server there. This will often help with the connectivity issues. Regards, Ester HansaWorld Support
Good Morning

We are having a similar issue. I have restarted the server 3 times and we can still not get passed the error message that the port is blocked.
Depsite emals and phone calls I can not get in touch with anyone to assist
Thanks Kristie
Reply
Kristie O
2017-02-09
Created byKristie O00:26 9 Feb 2017
Good Morning We are having a similar issue. I have restarted the server 3 times and we can still not get passed the error message that the port is blocked. Depsite emals and phone calls I can not get in touch with anyone to assist Thanks Kristie
I have also tried to stop the server. However it is stopping in stopping mode. We need some assistance as soon as possible this is costing us time and money. Will someone pelase assist us
Thanks Kristie
Reply
Edwin
2017-02-09
Created byKristie O02:23 9 Feb 2017
I have also tried to stop the server. However it is stopping in stopping mode. We need some assistance as soon as possible this is costing us time and money. Will someone pelase assist us Thanks Kristie
Hello Kristie,

Could you please give us your company name and customer code so we can look into the issue more closely?

Kind regards,

Edwin
HansaWorld Support
Reply
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