Payments and Receipts processed in error
2013-11-08

We've made some errors in capturing Payments and Receipt. How do we delete/rectify these?
This answer was correct
Created by16:33 10 May 2013

Payments and Receipts can be deleted from the system, provided you have the correct Access Rights

Deleting Payments and / or Receipts is controlled by Access Rights in System>>Settings>>Access Groups - We recommend that only the System Administrator or Super User should have the right to Un-Ok and delete records.

You first need to be able to Un-OK records, the Action in System>>Settings>>Access Groups is "Un-OK all records", then they can be deleted with Action "Delete All Records"

Also note that with Payments there is an Action in Access to allow invalidating of Payments. This is a another method of removing an incorrect payment, without losing the number sequence.

HansaWorld Support Team

This answer was correct
2013-05-10

Payments and Receipts can be deleted from the system, provided you have the correct Access Rights

Deleting Payments and / or Receipts is controlled by Access Rights in System>>Settings>>Access Groups - We recommend that only the System Administrator or Super User should have the right to Un-Ok and delete records.

You first need to be able to Un-OK records, the Action in System>>Settings>>Access Groups is "Un-OK all records", then they can be deleted with Action "Delete All Records"

Also note that with Payments there is an Action in Access to allow invalidating of Payments. This is a another method of removing an incorrect payment, without losing the number sequence.

HansaWorld Support Team

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