Forum - Cant open the program

Cant open the program

2018-11-10

Hi! Whats the problem with the program, Have tried over the whole day to get into the program first account. Cant do my job and this is really frustrating.
I work in Finland.

Get the message: Server port 1. can not connect to server, try again later??!!!!

Whats the problem?
Mvh
Pia

2018-11-10

Files are pending for approval

2018-11-11

Created by15:06 10 Nov 2018

I dont understand what you mean!

Tomas J.

2018-11-13

Hello,

Firstly, you should go to https://mystandard.hansaworld.com/loginpage
Login with your registered Standard ID email & password.
After you have entered MyStandard, these are the steps you can take:

1. Start the server - if it starts up fine, try again to connect to it
if you still can't connect take step 2

2. Download new client form MyStandard >> Connect>>Download client

Best regards,

Hansaworld support

2018-11-13

Created byTomas J.09:43 13 Nov 2018

Hej Tomas!

Without doing anything

Why is it a problem to connect to hansaworlds server in the weekend, but now on normal weekday it works normally again?
This is my problem

best regards

Pia Björkman

Tomas J.

2018-11-13

Hello,

there might be millions of reasons, from slow connection, to maintenance works being done usually on weekends.
You should just follow the steps above.
Our servers are programmed to recover themselves automatically, so if you fail to connect and fail to start the server via mystandard, than it means main server is stuck, and probably it needs to auto-restart, it takes 30 mins +-. So you should try later.

Regards,

Hansaworld support

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