Purchasing
Item Serial Numbers / Exchanges
2013-11-08
How do we change the serial number of an item that has been exchanged?
This answer was correct
Created by21:08 25 Apr 2013
If an item with a serial number is exchanged, then you should create a Goods Return for the item and include the Serial Number. This will now remove the item from your inventory. When you receive a new item (an exchange for the item returned) you will create a new Goods Receipt and input this item's new Serial Number.

HansaWorld Support
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This answer was correct
2013-04-25
If an item with a serial number is exchanged, then you should create a Goods Return for the item and include the Serial Number. This will now remove the item from your inventory. When you receive a new item (an exchange for the item returned) you will create a new Goods Receipt and input this item's new Serial Number.

HansaWorld Support
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