hello again,

First of all, you should check if you have local or cloud installation:

See attached screenshot

If it is using hosting center:
My suggestion is to use MyStandard for importing backup - this process is more stable than importing directly through the client. I assume that you already have a server created with some data in it.

You should be able to access it using the StandardID login of the first user in the system.
Otherwise, please provide the customer code (you can see that in Marketplace>>Account Details) and we will add the access to the specified company for your StandardID.

Then, you can attach your backup to the forum post (it will not be accessible to outside users, only internal HansaWorld employees) and we will upload it to your server in MyStandard portal.

Finally, you will be able to import the backup through MyStandard>>List of Backups>>Selecting the uploaded backup>>Selecting "Reset to Backup".

If it's local installation:
Mac: go to Standard accounts folder, rename standard accounts.hdb to standard accounts.hdb2
find a file Standard Accounts>>Right-click on the file>>Select Show Package Contents>>content>>resources>>you will find default.txt, STDCOA.TXT, delete those 2 files (they contain presetup data), Also delete those two files from GBR folder or your country specific folder.


Next, start up Standard accounts, then system>>imports>>import backup. and if needed additional import of your setup files.

Regards,
Hansaworld support