Forum - Failed to access the system

Failed to access the system

2018-04-13

I have problemm to access the system. the message send is "journal but is turnd off"

Per

2018-04-13

Hello.

Thank you for your question.

What is your customer number? From what country do you operate?

Did you perhaps get this message: "Journaling enabled but journal folder is missing" ?

Best Regards.
Per
HansaWorld Support

2018-04-13

Created byPer11:10 13 Apr 2018

Hello. Thank you for your question. What is your customer number? From what country do you operate? Did you perhaps get this message: "Journaling enabled but journal folder is missing" ? Best Regards. Per HansaWorld Support

Hi,

my customer ID is ygonzalez@gamingconsultingh.com, from Panama

COuld you please help me, I try to access from other equioment.

waiting for your comments.

thanks,

2018-04-13

Created by13:44 13 Apr 2018

Hi, my customer ID is ygonzalez@gamingconsultingh.com, from Panama COuld you please help me, I try to access from other equioment. waiting for your comments. thanks,

please I need help, how I can solve this issue, I need to know if I loss all my entries?, theres is any support number where I can call.

Regards,

Per

2018-04-16

Hello.

"my customer ID is ygonzalez@gamingconsultingh.com, from Panama "

I was unable to find a validated Standard ID for "ygonzalez@gamingconsultingh.com" i also tried "ygonzalez@gamingconsulting.com"

Please give us your company name so we can look for that name instead.

"I need to know if I loss all my entries?, theres is any support number where I can call. "
If you have the product in the cloud then there should be a backup available.
If the client is only stand-alone version installed locally on your machine, then any possible backup can only be locally on your machine.
We do not operate any telephone support, only thru this forum.

Best Regards.
Per
HansaWorld Support

Pijus Juodis

2018-04-24

Hi,

If you still have troubles accessing your system, you can try the following few simple steps:

1. Restart the server (if it is a cloud installation):
You can check that if you login to MyStandard portal with your StandardID and password. If you see your company and it has Server Management section, you should select Stop button (if the server is running) or simply Start the server manually.

2. Remove the application client from your computer (on Windows it is enough to use Add or Remove Programs from Control Panel and uninstall the app, on Mac you should remove the app from Applications folder and remove all HansaWorld folders from Library>>Containers and/or Library>>Application Support.

3. Download a new application client from MyStandard page. When your server is running, select Connect>>Download Client - it will download you an installation file which you should open and follow the installation wizard. Then try to launch the application.

Let us know if you need any further assistance. Thank you!

Kind Regards,
HansaWorld support.

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