Forum - I cant log in

I cant log in

Gabriele's Management

2017-05-03

Hi,

I can't log in my standard accounts, I receive a message -- invalid username or password,-- when I trying to change password or log in here the same ID and password works perfectly. After trying few times comes error message saying -- lost connectivity with the server and the program shuts down.

Edwin

2017-05-03

Hello Gabriele,

I can see in your server log that you have previously been logged in with the user called USER1. Have you tried using that to log in instead of your email address?

Kind regards,

Edwin
HansaWorld Support

Gabriele's Management

2017-06-07

Created byEdwin11:43 3 May 2017

Hello Gabriele, I can see in your server log that you have previously been logged in with the user called USER1. Have you tried using that to log in instead of your email address? Kind regards, Edwin HansaWorld Support

Hello again,

I am loosing my hope here, cause since the old version crashed the new download just keeps on crashing and every time I log in and log out of standard accounts my info is gone and I am logged in as a new user without any information accessible. This is really time consuming. How to fix this all mess?

Edwin

2017-06-07

Created byGabriele's Management 10:04 7 Jun 2017

Hello again, I am loosing my hope here, cause since the old version crashed the new download just keeps on crashing and every time I log in and log out of standard accounts my info is gone and I am logged in as a new user without any information accessi

Hello,

Do you get an error message when the program is crashing? What version of Mac/Windows are you using?

Regards,

Edwin

Gabriele's Management

2017-06-07

Created byEdwin13:01 7 Jun 2017

Hello, Do you get an error message when the program is crashing? What version of Mac/Windows are you using? Regards, Edwin

Hi, the message is ' You lost connection with the server. Shut down? " And it shuts down automatically, after which I can't reach my created business or files I've been working on.

I am using OS X 10.9.5.. Thank you.

HansaWorld

2017-06-08

Hi Gabriele,

If this happens again and you open a blank installation, you can connect to your company and all the information should be restored.

You can do this by the following:
1. Open a blank standard Accounts
2. Select the Enter Company Info icon

3. Select the button Connect To Company
4. In the Identification field, you can search for your company name
5. Once you find your company name, highlight the company you would like to connect to and press the connect button.

This should then connect you to the correct company and all your data will once again be accessible.

Kind regards,
Tayla Anniciello

Edwin

2017-06-08

Created byGabriele's Management 19:39 7 Jun 2017

Hi, the message is ' You lost connection with the server. Shut down? " And it shuts down automatically, after which I can't reach my created business or files I've been working on. I am using OS X 10.9.5.. Thank you.

Please follow the steps provided by Tayla above when you have a blank installation and cannot see any company info. We also advise that you update your OS X to 10.10 or higher to avoid experiencing stability issues when using Standard Accounts.

Regards,

Edwin

Gabriele's Management

2017-07-08

Created byEdwin14:39 8 Jun 2017

Please follow the steps provided by Tayla above when you have a blank installation and cannot see any company info. We also advise that you update your OS X to 10.10 or higher to avoid experiencing stability issues when using Standard Accounts. Regards,

I am sorry, even when I've done the steps mentioned above, 'the connection with the server' is lost in first 5min and I can't work with the program. Should the reinstatement help on this case?

Edwin

2017-07-10

Created byGabriele's Management 09:09 8 July 2017

I am sorry, even when I've done the steps mentioned above, 'the connection with the server' is lost in first 5min and I can't work with the program. Should the reinstatement help on this case?

I have restarted your server and everything looks fine with it. You can see the status of it yourself on http://mystandard.hansaworld.com
If you still cannot connect properly to it I suggest that you try on a different computer. If that works then likely the issue is with your current computer. Like I mentioned previously, OS X 10.10 or higher is what we recommend for a stable experience when using Standard Accounts.

Best regards,

Edwin
HansaWorld