Commodity Codes
Dil Hayre
2015-04-29
Dear Support,

We have a commodity code that has been entered incorrectly, how can we amend it to correct the information?
Alternatively, how can we delete it?

Regards
Dil
HansaWorld
2015-04-30
Dear Customer,

Where has the incorrect Commodity Code been entered? Please, provide more details.

HansaWorld Support Team
Dil Hayre
2015-05-05
Dear Support,

We enter Commodity Codes via Sales Ledger>Items, open any item then click Recipe tab, select Commodity Code field. Then ctrl+enter to view the codes and then choose new to add one.

Regards
Dil
HansaWorld
2015-05-14
Dear Customer,

You can change the Commodity Code the same way you entered it - with paste special (ctrl+enter) to Commodity Codes register. Make sure you save the Item record afterwards.
If it's the Commodity Code itself that is wrong, you can reach it the same way - paste special, then highlight the selected code and press F2 to open it's record. Edit and save. Save the Item record.
Otherwise this register is available from Customs module.

If the problem is the wrong code has been used to some documents, i.e. Invoices - once you change the code on the Item record, the reprinted Invoice should contain the correct code. Please, test this option and see if it works for you.

If the above solutions won't work, please, write back with more detail - what document has been affected, what has been done that is not correct and all possible details to allow us investigate/test the scenario.

HansaWorld Support Team
Dil Hayre
2015-05-14
Dear Support,

Thank you for your reply and trying to tackle all scenarios. The issue is the second one, where the Commodity Code itself has been created incorrectly.

I tried your suggestion but pressing F2 did not do anything so I am unable to edit the record.

As far as I know, we do not have the Customs module included in our contract.

Is there a way of editing the record or must we have Customs Module to carry out this task?

Kind regards
Dil
HansaWorld
2015-05-14
Hello Dil,

F2 should work from Mac (not sure what your OS is),
you can also try Ctrl+Shift+V shortcut to access the record behind. Let's try that first before looking for other solutions.

HansaWorld Support Team
Dil Hayre
2015-05-27
Hello Support,

I thought I had replied to this but can't see it as the last record in this forum.

I am using Windows and neither F2 nor Ctrl+Shift+V worked. I also tried it on a Mac with the same result.

We cant edit the record, it would seem?

Kind regards
Dil
HansaWorld
2015-06-15
Hello Dil,

You are correct, you can not then edit the record.

If you don't want to use a different code, there are two ways: you can either subscribe to Customs module and have access to this register always (please contact the HW Sales), or order consulting - we could then repair it for you.

HansaWorld Support Team
Dil Hayre
2015-06-15
Hello Support,

Thank you for your reply.

HW Sales? Would that be Karolina at the UK Office?

Kind regards
Dil
HansaWorld
2015-06-16
Hello Dil,

Yes, please try with her.

HansaWorld Support Team
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