Working with Customer and Suppliers
Double charged
Claus Houlberg
2017-07-23
Since January we have been double charged, but we only have one account ... why?
This answer was correct
Created byEdwin09:49 27 July 2017
Hello again Claus,

We can see that there has been one double charge on February 28. In April we can see that there were 3 payments that did not go through. What we can do is to move the double charge forward to a future month so you do not get charged for that one.

Regards,

Edwin
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Edwin
2017-07-24
Hello Claus,

I have forwarded your issue to our finance department so that they can have a look at it. We will get back to you when we have investigated the issue.

Kind regards,

Edwin
HansaWorld Support
Reply
This answer was correct
Edwin
2017-07-27
Hello again Claus,

We can see that there has been one double charge on February 28. In April we can see that there were 3 payments that did not go through. What we can do is to move the double charge forward to a future month so you do not get charged for that one.

Regards,

Edwin
Reply
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