Forum - Error message

Error message

Theas Typer NY

2017-06-09

Journal error:last sequence is journal (21369) is before the database sequence (21383)
Listing new item
Computer came up with program error needs shut down, now unable to do anything as the above comes up as soon as we try to open up.

I have already searched the forum and I tried to update. But it still didn't work. Working on mac OS Sierra and it is not cloud based. It was working fine one week ago. Pleeeeeease HELP!!!!!

This answer was correct

Created byTomas J.06:33 21 Aug 2017

Hello Theas,

The conflict is with the application folder.

Before installing there, you should check no old versions are there, AND also delete Hansaworld folder (com.hansaworld.stacc.xxxx.xx )from containers if there is such.

To see containers you can follow this guide or google on " how to find containers in mac"

With either the desktop or a Finder window as the frontmost application, hold down the option key and select the Go menu.
The Library folder will be listed as one of the items in the Go menu.
Select Library and a Finder window will open showing the contents of the Library folder.
If you close the Library folder's Finder window, the folder will once again be hidden from view.

Best regards,

Hansaworld support

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Edwin

2017-06-12

Hello Theas,

Are you using Standard Accounts? Please try and see if a reinstallation of the program helps. You can find the latest version of Standard Accounts on www.standard-accounts.com. My suggestion is that you install the program in a new folder on your desktop and keep your old installation until we know for sure that the new one is working. Once you are in the program you can import your latest database backup so you can access your company again.

Best regards,

Edwin
HansaWorld

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Theas Typer NY

2017-06-12

Hi!

I searched the forum and did exactly like you suggest. Then I get two new errors. Alert: Incomatible version of database found. Can't proceed: exe 8325 db 8221. The next window that pops up. Fatal disk error: Bad file number.

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Theas Typer NY

2017-06-12

Created byEdwin07:08 12 Jun 2017

Hello Theas, Are you using Standard Accounts? Please try and see if a reinstallation of the program helps. You can find the latest version of Standard Accounts on www.standard-accounts.com. My suggestion is that you install the program in a new folder on

Hi!

I searched the forum and did exactly like you suggest. Then I get two new errors. Alert: Incomatible version of database found. Can't proceed: exe 8325 db 8221. The next window that pops up. Fatal disk error: Bad file number.

Reply

Edwin

2017-06-12

Created byTheas Typer NY07:40 12 Jun 2017

Hi! I searched the forum and did exactly like you suggest. Then I get two new errors. Alert: Incomatible version of database found. Can't proceed: exe 8325 db 8221. The next window that pops up. Fatal disk error: Bad file number.

Did you install the new version in a separate folder on the desktop or did you put it in the applications folder? If the latter, please try again and put it in a new folder on the desktop. Otherwise the database might conflict with your old installation.

/Edwin

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Theas Typer NY

2017-06-12

Created byEdwin09:23 12 Jun 2017

Did you install the new version in a separate folder on the desktop or did you put it in the applications folder? If the latter, please try again and put it in a new folder on the desktop. Otherwise the database might conflict with your old installation.

I started it from the desktop in a folder. Now I have got it up and running but there seems to be a problem with to customer numbers. I have two. I have had some problems in the past with this as well. I think that is part of the problem. I called help-desk and the only thing they advised me to was to install a new version. The problem noe is that I have lost everything from april last year Grrrrrrr! Now I hav to recreate everything. I asked them to delete one of my customer numbers as I now can't access the marketplace to purchase numerous-series as it is attached to the other account. Well if you guys don't know ... :-) Anyways .. how do I make it a sky version in stead of local?

Reply

Edwin

2017-06-12

Created byTheas Typer NY12:07 12 Jun 2017

I started it from the desktop in a folder. Now I have got it up and running but there seems to be a problem with to customer numbers. I have two. I have had some problems in the past with this as well. I think that is part of the problem. I called help-de

In this case I would advice that you talk to the Norwegian customer support directly again, either by calling them or writing on the Norwegian forum. The forum you can find by clicking on Global at the bottom of this page and then selecting Norway. Since you have spoken to them previously and they have been dealing with your issue before they are better suited to assist you.

To create a cloud installation you should just have to start up the client while you're connected to the internet and it should work automatically.

/Edwin

Reply

Theas Typer NY

2017-06-12

Created byEdwin12:41 12 Jun 2017

In this case I would advice that you talk to the Norwegian customer support directly again, either by calling them or writing on the Norwegian forum. The forum you can find by clicking on Global at the bottom of this page and then selecting Norway. Since

Thanks! I have contacted them so I am hoping for a solution as I now have 4 accounts in my account..... I can not purchase number series because I am already registered with my e-mail. Anyways: I installed standard account. After, when I tried to put it inside Application I got the same message as the first time where it originally started. Then it was impossible to open. However this telle me that there are some library conflicts. In case anybody else should have the same problem :-) I had to install many times unfortunately.

But THANX anyway
Thea

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This answer was correct

Tomas J.

2017-08-21

Hello Theas,

The conflict is with the application folder.

Before installing there, you should check no old versions are there, AND also delete Hansaworld folder (com.hansaworld.stacc.xxxx.xx )from containers if there is such.

To see containers you can follow this guide or google on " how to find containers in mac"

With either the desktop or a Finder window as the frontmost application, hold down the option key and select the Go menu.
The Library folder will be listed as one of the items in the Go menu.
Select Library and a Finder window will open showing the contents of the Library folder.
If you close the Library folder's Finder window, the folder will once again be hidden from view.

Best regards,

Hansaworld support

Reply