Forum - journal error

journal error

jonathan rootes

2016-11-30

Journal error:last sequence is journal (14289) is before the database sequence (14290)
Listing new item
Computer came up with program error needs shut down, now unable to do anything as the above comes up as soon as we try to open up.

Many Thanks In advance for any help..

This answer was correct

Created byjonathan rootes14:44 4 Dec 2016

Good afternoon,
Been back onto App store and found a update put on today, Updated and is allowing me back in.
Many thanks Jon

HansaWorld support Nordics

2016-12-01

Hi Jonathan Rootes.

We need a little more info to assist you with the above issue.

1. What software are you using, Standard ERP, Standard Accounts, Standard CRM or Standard Hotel?
2. What operating system do you use?
3. Is it a cloud/hosted solution?

Regards,
HansaWorld Support

jonathan rootes

2016-12-01

Standard Accounts
MAC OS Sierra
I think its cloud based but unsure, Standard download from Apple store UK
Thanks Jon

jonathan rootes

2016-12-02

Good Evening HansaWorld Support,
Could we have a answer one way or another so we can start looking at replacement options if need be as we are unable to anything at the moment.
Many thanks Jon..

This answer was correct

jonathan rootes

2016-12-04

Good afternoon,
Been back onto App store and found a update put on today, Updated and is allowing me back in.
Many thanks Jon

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