Crediting an invoice for a service order does not update stock
2013-11-08

We have a serious issue with Credit notes not updating stock for invoices that were done on service orders.

If I open an invoice that has been completed for a service order and click on Operations >> Create credit note >> Then ok the credit note, the items are not returned into stock even though the "Update stock" block is ticked on the invoice under Del. Terms.

On the work sheet there is an option to return stock. This option updates the stock with the return, so why not with a Credit Note from a Service Order Invoice?

This answer was correct
Created by10:51 31 May 2013

Changes will be made in HansaWorld Enterprise from V70 onwards which will allow Credit Notes created for Service order invoices to return the item back into stock.

This will be controlled by the setting on System>>Optional Features>> Credit Invoices Update STock.

HansaWorld Support Team
2013-05-15
The main reason why stock invoiced out to a customer on a Service Order is not automatically retuned into stock when issuing a credit note, is that stock issued to a service order is not always in the same state after invoicing as it was at the time of issuing.

For example, it may have been cut, welded, painted or any other process done to it, which makes it different to the original item code.

For this reason, when doing a credit note on a Service order Invoice, the stock needs to be manually inspected and then manually GRN'd back into stock, and maybe not even be to the original item code.

The option to Return stock issued to a work sheet was done mainly to resolve situations where stock was issued to a work sheet,in error, and had to be revered out and then the correct stock issued.

You would still have to be careful when using this facility, as you cannot Return stock to the original item code if it has been worked on, and the state has changed.
This answer was correct
2013-05-31
Created by14:53 15 May 2013
The main reason why stock invoiced out to a customer on a Service Order is not automatically retuned into stock when issuing a credit note, is that stock issued to a service order is not always in the same state after invoicing as it was at the time of i

Changes will be made in HansaWorld Enterprise from V70 onwards which will allow Credit Notes created for Service order invoices to return the item back into stock.

This will be controlled by the setting on System>>Optional Features>> Credit Invoices Update STock.

HansaWorld Support Team
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
kevin
Hi, we are currently testing Standard Accounts. We often get the message concurrent user limi...
15:19 24 Jun 2025
Please, also check the node, as it is not reachable, this is happening recurrently: Previsto: Run...
17:16 10 Jun 2025
You can subscribe to notifications for any post in this forum by selecting the 'star' icon on the top right corner of the topics list. You have to log in to use this functionality.