Sales Processes
How to create a Return
2013-11-08
I have a shop and a customer will return some of the items, that she purchased (not all). How do I create a return for it?
This answer was correct
Created by14:52 2 Apr 2013
If you're using our Point Of Sales functionality, then please open the existing invoice and click on a 'Return' button. This will create a new invoice with negative quantities. Remove the items, which a customer is not returning.

HansaWorld Support Team
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2013-04-02
Open the Order and select 'Create Returned Goods' from the Operations menu. An alternative method is to open the Delivery and select 'Create Returned Goods' from the Operations menu.
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This answer was correct
2013-04-02
If you're using our Point Of Sales functionality, then please open the existing invoice and click on a 'Return' button. This will create a new invoice with negative quantities. Remove the items, which a customer is not returning.

HansaWorld Support Team
Reply
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